The White Horse — Restaurant in England

As a visitor of many restaurants and bars, I know a thing or two about how you should be treated as a customer, sadly The White Horse do not.

It began with the fact that even though we had booked a sit down meal on a Sunday, we still had to go to the bar to order drinks but we ordered food with a waitress, could she not take both orders? Was she too lazy to bring the drinks as well as the food over?

Then you visit the bar and are greeted with an egotistical baffoon who bemoans the fact that you order crisps that are not in the bar but downstairs so he has to walk down the stairs to fetch them. He even complained that I hadn’t finished my drink!!

We then get onto ordering the food, as you can imagine, very excited! My brother in law orders the “all meats” option but asks for no Lamb and is told you can’t do that, he mows on and takes all 3 meats, odd one because surely you’d want them to have less meats but anyway. I then order the same all meats option and ask for no vegetables, I am allergic to carrots so didn’t want to risk it, the waitress tells me this isn’t allowed, I was quite horrified, I cannot lie that in a service based business, they are treating you like they are the customer and telling us you get what you get and you’ll be happy with it!

And guess what, the stringy fatty cheap meat didn’t live up to what I can only imagine are fake reviews, what a terrible experience! You are sure as anything that we will not be bringing our family of 12 paying customers to this establishment again.

My advice to the owners, sack your staff and start again, it appears they believe something is owed to them but guess what, they are...

honestly I don't know whether to be particularly angry, or to pretend nothing is happening and be happy; I say this because the place is really very nice, the "Tiger" beer that I always drink is really very good, and the food is equally good, all the staff are logically kind and courteous, but unfortunately all this great wonder is lost in HUGE errors that could be resolved with extreme simplicity and with a minimum of professional criteria. First of all I would like to know how they can, after the customers have ordered at the counter, tell to them: don't leave, wait for the drinks, being the only pub within a few kilometers, and having a good influx of customers and work, it’s easy to hire the little staff needed to serve at the tables, (having many tables available). Secondly, it is really shocking to have a good steak on the menu that is accompanied with good pepper sauce, and not even have a piece of bread to accompany it, I had to go to the off-licence opposite to buy a piece of bread to eat with the meat!!! ABSURD!!! Then again, how is it possible to accompany dishes with different products, (such as peas, tomatoes, mushrooms, etc.) and not even add half gram of salt to complete the dish, the basic job of a chef is precisely that of knowing how to balance all the flavors of the ingredients that makes a dish!!! At the end there is the small detail that people have to eat on tables that being outside night and day are logically not clean to come into contact with plates and cutlery as well,...

Terrible. After our table has ordered, the waitress came back and told us they had no chicken so one of our party asked for fish pie and two (me and my mum) had veggie enchiladas with rice. She then came back and said they had no fish pie so we changed our option again. My food came out (I ordered veggie enchiladas) and both me and my mum were given lasagne. I didn't complain at the time because we had waited over an hour for our food and we were out for somebody's birthday and i didn't want to spoil it. No one ate their chips because they were burnt. Once we had all finished, it took them 15 mins to take our plates before we were given dessert menus. After we had been given dessert menus it was clear our table had been forgotten. We ordered but afterwards my mum was told they didn't have the banoffee pie she ordered so she ordered a waffle (same as me). 10 minutes later the waitress came out and said they only had one waffle left so I said we would share. The dessert came out and the brownies were stone cold (no idea why they put icecream with them) my cousin just ate the icecream. My mum and I's waffle was burnt on the outside and still frozen on the inside and I chipped my tooth. I would never...