Winning Post Pub with Rooms — Restaurant in England

I brought my custom worth around £1300 to Upham Inns as a woman traveling alone.Throughout my stay the room was never properly serviced.I repeatedly requested bottled water which was supplied only twice in five days despite 30+ degree heat.The kettle delivered was filthy covered in thick limescale and sticky residue inside and out.Initially a dirty kettle from a previous guest was left in the room and replaced only after multiple complaints.The housekeeper repeatedly barged in without knocking even while I was on work calls showing zero respect or awareness.Management acknowledged her behaviour required investigation.The same housekeeper later confronted me aggressively denying the issues after managerial intervention,gaslighting and antagonizing as if this was acceptable.I asked management to stop her servicing my room but received no confirmation this happened.Bed linen and pillowcases remained stained despite repeated complaints and photographic evidence.I was given a dirty cup coated in bacteria and residue with no attempt to replace or apologise.Operations Manager Simon Went responded with weak spin calling deliberate misconduct “inconsistency” and “communication breakdown” and refusing to offer any meaningful remedy.He fabricated a false statement that I described my stay as “10/10” to a staff member an outrageous lie undermining all legitimate concerns and demanding immediate retraction.He advised I should drink tap water despite management admitting no bottled water was provided on arrival demonstrating contempt for basic hospitality and guest wellbeing.Simon identified the legal nature of the matter yet never responded to my pre-action correspondence or requests for his legal counsel’s details exposing his incompetence and utter disregard for legal process.He failed to respond despite repeatedly confirming the issue was legal and refusing to engage further, a move that is less strategy and more cowardice.Simon’s failure to address disgusting sanitation failures his persistent avoidance of key complaints his fabricated claims and his delusional framing of his own gross mismanagement expose an utter disregard for guest safety dignity and the law.This is not a country pub it is a dysfunctional operation staffed by those who neither understand nor care about hospitality standards.The blatant dishonesty reckless negligence and complete absence of accountability make clear Upham Inns cannot provide even the most basic level of service. The attitude of staff is as disgusting as the images you see here. Horrid...

I have been a regular lunch and dinner guest at the Winning Post over the last year and on several occasion have recommended the Winning Post to friends and family. I enjoy the food to such an extent that I booked myself and two friends at the venue on Xmas Day 2018.

Unfortunately and very much unwillingly, I had to cancel our Xmas lunch. On calling three hours ahead of the booking time and immediately apologizing for the unexpected cancellation, the female manager on duty told me that I had cost her money and the food had already been purchased and was prepped. She went on to tell me she had trusted me to arrive for lunch and as such had not asked me to pay a deposit beforehand. Although shocked and somewhat disgusted in the female manager's behavior towards me, a loyal patron, I apologized again and tried to explain that I was more than happy to pay the deposit and had even emailed about paying ahead of time.

It was at this point the female manager hung up on me.

It goes without saying that I am not impressed by how I was treated on Christmas Day by the female manager on duty for lunch service. I called as a matter of courtesy and apologized twice before becoming a victim of her verbal abuse. I fully appreciate the female manager could have been under pressure due to having many guests in the restaurant however treating me with such disrespect and then hanging up on me is absolutely appalling.

To the senior management who the female manager reports into, may I suggest some type of training on best practice customer services. A simple acceptance of the call and apology and perhaps an invite to book another day is no doubt a much better approach than shouting at a customer and hanging up.

It now goes without saying that this situation has overshadowed all the positive experiences I have had at the Winning Post and I certainly will not be referring friends and family...

Booked breakfast on Sunday 22/08 for four people as a last stop for my family who had been visiting for the weekend from Scotland. I had told them how quaint and lovely our new local pub was after moving to the area. Upon arriving a tall dark haired waitress came over and asked if she could help. I explained we had a table for four for breakfast. Her response was “not for cooked breakfast you haven’t” I could not believe the response. I said I had booked breakfast for four people for this date and she said “not cooked, continental only” I asked why I would not be made aware of this when booking and she shrugged and said “I’ll ask the chef but there is nothing we can do” I asked to speak to the manager and the waitress asked “why” I then asked for her name and she again said “why” I asked to speak to her outside and I explained that you do not speak to people that way who are paying customers. She gave me a patronising apology and told me to take it up with management. I could not believe the hostile exchange for no reason. It was an embarrassing exchange to have which could be have been completely avoided on her part. This was going to be my new local but I refuse to pay £12 for a glass of wine to be spoken to like I am not welcome. People are out for the service and atmosphere. When these lack I will keep my money. My family and I ended up going to the Robyn’s nest for breakfast. Would highly recommend. Fantastic friendly service, accommodating and in the middle of the local garden centre which was lovely and good for a stroll...