Yandles Cafe — Restaurant in England

First and Last order Some of the issues here are not Yandles fault but instead the fault of DPD, but some are Yandles fault.

Ordered some clamps on 28th December, got a date from DPD for the 6th Jan by email, part of the order arrived on the 7th, another bit arrived on 8th. What with Christmas and Covid I wasnt particularly bothered at this point.

The two most expensive parts, nearly £500, didn't seem to be moving on DPD's website, so contacted Yandles who said DPD need to do a parcel search, give it 2 weeks, then another week, then they found a parcel, only one of the two, be with you tomorrow, this went on for a couple of weeks then they admitted they lost the found parcel. By this time Yandles know my name quite well.

After a lot of calls they sent out a new parcel for one item, got it next day great. They got their supplier to send the final missing parcel, the supplier didnt send it, they kept asking. getting on to late February they said they found some in their own warehouse and would send to me, then they didnt, I called again they said will put it on the van himself, didnt happen.

Into March and a few more calls before 2 of the 4 missing clamps arrive bashed up in sellotape with bits missing, I refused to accept delivery. Yandles promised a load of discounts and refund delivery charges etc, the discounts hadnt transpired either, I gave up and asked for my money back on what had yet to arrive. No faith in them getting a parcel to me in future, nor of them getting the items or money out of DPD for the lost stuff, if I'm not an isolated incident then I'd be surprised they can carry on trading much longer. Never lost my rag with them or dished out any insults, but the two Ronnie's couldn't have written...

Absolute jokers. Bought some superglue just before closing on Sunday afternoon. Opened it to find it had gone off. It actually looked faded old stock. Returned Monday morning and ask for a refund as the remaining looked old as well. Wouldn't refund as I didn't have the receipt but would exchange "as a goodwill". Their till receipt would show I came in at the exact time I said and it had thier stickers on the packaging. Have spent considerable amount of money here over the years, even though they are more expensive than online. I believe in using local businesses first before online retailers. That is now my last purchase from Yandels.

REPLY TO YANDELS RESPONCE BELOW: How convenient to say I was rude and bullied your staff. If one was of colour I'm sure you would play the race card as well. In no way, shape or form was I rude or bullied yourself or your staff. Yes I opened the replacement glue packet, how else could I see if it ran? You were the ones with the attitude and terrible customer service and also the ones selling out of date stock. The replacement glue was a stiff gel, not runny as it should be. Judging by your low star reviews it seems you're never in the wrong if there's a problem. That's fine, I judge businesses by how they deal with issues (you knew very well that was purchased and out of date from your store, hence reduced £) but in this instance I won't support this local (I live around the corner) business. All over a £9 super glue. Have...

I always judge a company's service when things go wrong as it's then that they will excel or fail, so that in mind I have had to return a faulty draper lathe after 7 months light use and i am afraid to say yandles service has been very poor.after speaking to the store manger about the fault and asking for a replacement different lathe to which I was more then willing to pay for a more expensive one, he said he would speak to draper and see what he could do and phone me pack,I asked if he could do this asap as I was in the middle of making Xmas orders for people and was panicking, also I said if draper wanted to go the repair route then I would buy a better lathe with a 3 year warranty from Axminster tool centre, who's customer service by the way is excellent and fully coherent with consumer law, so I could complete my orders, I rang yandles 3 times as they had not rang me, I also spoke to the storemanger a further 2 times asking for an answer, after not receiving any answers by 4.50pm I rang again and said have you got an answer yet and his reply was "about what" oh he said it's going back for repair, well that was it a whole day wasted and to late to go to Axminster, if he had said this is what was definitely going to happen I would have expected it gone to Axminster and had a lathe up and running by dinner time, it is this that I think was very...