Zumuku Sushi Warrington — Restaurant in England

AVOID!!AVOID!!AVOID!!AVOID!!

This one is absolutely a joke. Everyone should avoid!! Regardless discount. This review basically is a follow up on the World Sushi Day with the 50%off. We pre order it online and fully paid, but when we arrived to pick up the food, they then told us, they could not provided any food as way too many people on the same time. And promised will keep the same deal on the other day and also another 50% off on the next visit. That’s fine we understand they may not aware on the volume could bring in with the discount even though this is showing a very poor management and marketing. We let it go and ask for rescheduled our order till four days later. And what we got is an off Sashimi, even the colour is changed. We called up and the staff agreed and refund back to us. We still haven’t posted anything or do any review, as not sure if we will coming back or do we actually care. But today is another shocking moment from this store. They emailed us a 50% voucher without any date on it. We came in to the store and the staff refused to honour the voucher they give out even though there no expiry date or what ever in the email. The staff said it have to be use in one month time and even the manager won’t accept this. I asked so that’s mean you refused to honour this apology discount without any expiry date on it? And staff said yes. Wow what a joke. First you put up a discount and you failed to fulfil the order, rescheduled the order give you a second chance, you failed again with the off products. Ok let go and not putting any negative feedback for you guys. And now third chance you guys still failed!! Wondering what is the management doing? If you not able to honour what you have offered simply don’t offer! If you didn’t offered us anything we won’t feel any disappointment, but you offered something 3 times and all failed! Sorry I have to say this is one of the worst business. I won’t order any food form you again and will definitely spread my words...

Wow. This place has absolutely blown me away. As someone who is a notorious fussy and very, very picky eater I usually refrain from ordering noodle type foods as usually the menu terrifies me, however, I decided to take a chance with this place. As soon as I entered, I was greeted with warm welcomes and the open style kitchen was an amazing touch as you can see your food being prepared as you wait and the level of hygiene looked very, very impressive. I wanted a noodle dish, very spicy, with salmon. This did not exist on the menu and there was nothing similar to it however the staff came up with the best noodle dish I have ever eaten. The wonderful people at zamusushi helped me and advised me on what to order, in such a calm relaxed but yet professional manner so before I even paid for my order I was already planning my next visit because the customer service was the best service I have ever had received. The food is amazingly priced and they offer NHS discount which is absolutely fantastic and heartwarming. The actual foods presentation shocked me. The food was presented better than how a 5 star restaurant would present it. The packaging of the food was 10/10, cutlery and sauces are provided. The sushi was so fresh and so delicious but oh my god, my salmon noodles was like a meal from heaven. It was cooked to perfection. The salmon tasted so fresh and the noodles were cooked to perfection. I am a very opinionated individual and I honestly can’t say one negative comment about this. Hands down, I believe this is the best sushi / Japanese style “takeaway” (it is essentially restaurant level if not better) food in the whole of Cheshire, perhaps even the whole of the north west. I am 100000% going to be coming here again and I’m so happy to have found my new favourite noodle spot. Honestly, thank you so much for the amazing service and the mouth watering food! This place is a definite must! If only I could...

I've ordered from Zumu three times now. The first time, I ordered sushi on Deliveroo. It said 90min wait, fair enough, at least I knew how long it would take. It arrived maybe 10min later than I expected, which is no drama - the food was beautiful.

The second time, I ordered sushi on their app. It said an hour's wait but I was still expecting it to take longer. 2 hours later, I called - apparently the driver's car had broken down but they were on their way now. Hmm, alright... 30mins later it showed up and, again, it was delicious so I gave them the benefit of the doubt.

But the third time... Blooming heck. Ordered sushi and a katsu curry on the app - a £53 order for me and my husband as a treat. App said an hour. An hour later and they hadn't confirmed the order. I rang - no answer. Messaged on Facebook - no answer. 4 hours after ordering, I get a text - apparently, there was an issue with the app and they weren't supposed to be taking orders that night so we could either have a refund or get the order at any point in the week. We thought, oh well, it's paid for, we'll get it delivered. Tomorrow? No. Okay the day after at 6pm... Fine. It finally arrived at 7pm. No apology, no acknowledgement that the order was now 49 hours late... actually so ridiculous it's funny.

I won't be ordering here again. It's a shame, because the food is genuinely very nice but if you're paying that kind of money you kind of expect it to arrive on the day you order it as a...