Il Grano — Restaurant in Exeter

Ordered a vegetarian pasta and didn’t realise it had eggs in it until I took the first bite. I do have a mild egg intolerance so asked the staff if I could order something else instead. Most Italian restaurants I’ve been to have at least 1 vegan option so this has never been a problem for me and all good restaurants normally ask the customers if there are any allergies or intolerances they need to be mindful of as best practice. As I was sure the veggie pasta wouldn’t have eggs in it, I didn’t feel I needed to ask. But had they asked, I would’ve told them and they could’ve made me aware of it. So instead of changing the dish they asked me to order another dish and I was told I would be charged for both. Since all the pastas had eggs I didn’t want to order another dish. So ended up not eating anything. The staff was very defensive and the manager was extremely confrontational, almost like a bully. She kept saying that her staff had made me aware that the pasta had eggs which was a dumb thing to say as I was only made aware after the food was served and only because I asked. At the end, it was made very clear to me that their staff aren’t going to check for any allergies and it’s on me to let them know. Wouldn’t be going here anytime soon so that’s not a problem.

I would say that the chefs here are really good and the food is delicious. I ended up not having my pasta. No one likes wasting food but probably better than having a break out. Any other restaurant would’ve happily offered a replacement. Overall, very off putting mainly due to how I was treated by the staff, especially...

My wife and I just returned home from an absolutely delicious meal at il grano. For starter I had the meatballs which was tasty, and for mains I had the il grano Cazone which is one of the best Cazone I have personally ever had. It was stuffed full with ham, pieces of chicken, minced beef and pepperoni. The selection of desserts all sounded so good but in the end chose banoffee cake. I am really glad I did as it tasted wonderful, it wasn't too sweet and I scoffed it down!! :) I could have eaten 2 of these delicious slices of cake it was that good!! I also had a cheeky taste of my wifes tiramisu and that was delicious too. The service from the whole team at il grano was fantastic. Overall we were both really impressed with our dinner and will be returning soon for sure! I highly recommend this restaurant if you are in the area or looking for somewhere special to eat and also recommend you book because it is obviously a popular restaurant and was busy the whole time we were there. My thanks to the whole team at il grano for a lovely...

AMAZING! From the moment you walk in until the next day we keep thinking what an amazing food and experience we've just had. We go there now once every 2-3 weeks and there was never a disappointment. We keep bringing our friends and they are keep coming back there too. Restaurant is busy, buzzing, warm, cosy, Italian music. Vibe is incredible. The manager and all staff is very engaging and so kind and always pay attention to detail.❤️ Chefs are the best of the best. ❤️We've tried almost everything on the menu and its so hard to choose again because we want to try all that again, everything is just so delicious. ❤️This place is the best in Exeter. I can't recommend enough. I want to eat there every day because, its like mother's home made lasagna, pasta, risotto, pizza everything absolutely fabulous. Very well done...