Spice Lounge Chatteris — Restaurant in Fenland District

Awful experience. Ordered a delivery to our holiday park. Pre ordered and food was on time but was cold. Thinking about it now I think it had cooked earlier and kept warm as the meat was hard in the chicken dish or the mest is pre cooked and added. King Prawn dish only 4 Prawns, definitely not very big either for King Prawns butterfly King Praens cold and coating had fallen off. Whole meal was very very greasy with oil dripping off the samosas and onion bhajis. Overall very disappointing it worst was even I called the restaurant for a very valid complaint. I was speaking to a very polite man then the phkbe was taken off if him and a very mouthy woman took over. Rude,,unfriendly and a massive attitude. Wasn't Interested in my issues just kept saying your not getting a full refund, your not getting a full refund! I said a gesture of goodwill would be enough not a full refund. I said come and collect the food, you'll see we have eaten hardly any of it, they refused. Said I would have to take it there. My husband took over the call and was accused of shouting- he is disabled and half deaf! So rude! The woman told him you not getting anything so go away and don't call back, then she put the phone down. Disgusting attitude and even worst customer service. I've now seem other revues where the food was bad do pleased I know I was tight. I have also been ill all night from the small pf food I did eat. Really disappointed for a £60 meal. Even the...

Nothing like it was before! Service was like Fawlty Towers! We got there to an empty restaurant, apart from one family of four at the other end. We was met by one waiter who wore his mask all night under his chin, he sat us at a table close to the open door, table had stains on and seats were sticky. Then came the hilarious service, waiter bought over one menu so I had to ask for more and point out that there were 3 of us! orders taken and starters arrived, which was served whilst we were eating poppadoms! Had to ask for cutlery and again ask for napkins, both thrown on the table. They never at any point looked happy or bothered with good service, always looked like they couldn't wait for us to go. I could go on but no point. Food definitely not as good as before. Company was amazing so that made the trip worth it but I won't return to that restaurant. Only got two stars because the main...

My experience with this place is mixed. I like the taste of the food and the staff are pleasant, but I do have some concerns.

The first time I got takeaway from there, the rice was lukewarm despite the container being very hot. We suspected it was just reheated, not from fresh. As a takeaway place, I can understand why, but reheating rice can be dangerous.

Then, this weekend, I enjoyed a nice takeaway from here only to wake up in the early hours of the morning with food poisoning. I can't confirm it was the takeaway, but everything else I had eaten this week were regular meals, whereas this was a 'treat'.

Think I'm going to avoid for now, but maybe I've just been unlucky in the last two months that I've been going there... As I say, the food tastes nice, the staff are nice, and people in the area raved about it when I moved...