Petros Restaurant — Restaurant in Gateshead

Great food and value for money, but chaotic order fulfilment.

Petros are currently offering a home delivery service, either by calling them directly on via the Just Eat platform. When we called they asked for a BACS transfer which included a charge for delivery.

Lead time for delivery was around 2 hours, fine, our expectations had been set. Even so, the order was an hour late, which given the lead time has caused me to rate them as I have.

I accept that flexibility is the order of the day at the moment, but an hour late is a little too flexible I feel - if Petros can’t fulfil an order they shouldn’t be accepting it.

Now the positives:

Shout out the delivery driver, what a great chap, I probably have less of a hard time sitting in a room with Auditors than you did on Saturday, great job Sir.

The food was wonderful, as good as it was when the restaurant was open for sit down meals.

I’ll probably order again, but will be prepared for a long wait and knowing this, will probably not be put...

Honestly super disappointed, over priced for what it is. It's very much an all or nothing place. We were also seated directly Infront of and completely blocking the fire exit.

I got the stuffed vine leaves, a personal favourite, there was only 4 small parcels (about half the size of anywhere else) they were served with a single slice of tomato a single slice of cucumber and a dinner plate full of tzatziki.

My son had the hummus with toasted bread, this had the same problem with a massive amount of dip, this time with 4 1 inch cubes of bread. The hummus was completely flavourless and extremely watery.

I asked for a few olives to be added to my son's pasta, fully expecting to pay around £1 as an extra, however they charged us £4.95 which doubled the price of his meal.

My dad order a medium rare steak with blue cheese sauce, there was barely any sauce and the steak was well-done, he sent it back and got a pretty ok steak but it was...

Really disappointed tonight, I don't tend to leave bad reviews unless it's really bad. Unfortunately our food was stone cold tonight, chips were soggy and very cold, garlic mushrooms very cold, pizzas so cold the cheese had set like the food had been sat for a long time. When your paying these prices you expect edible food and not to have to re heat. I phoned for the guy who answered to have to phone the manager who then came back and said the manager is offering 20% off our next bill, fair enough but what do we eat tonight? 20% is a bit of an insult to be fair, unfortunately we won't be ordering again, one time one of our meals didn't come and we were told it did, after convincing the lady on the phone we didn't receive my husbands food she reluctantly sent it out again, the delivery guy when he came back said yes I only put one wrap in your bag not two. Just too many...