Sir John Falstaff — Restaurant in Gravesham

We really didn't want to go down this route as i'm an advocate for supporting local businesses but we been left with no option. We held an afternoon tea at the falstaff Saturday 21st June for nans 80th Birthday. We had seen an afternoon tea which had been held there previously and it looked amazing with a beautifully presented table with proper table cloths and bone china which gave us the idea to do it for nans birthday. We had pre-booked the event 9 months in advance but when we arrived you would assume we had booked it last minute.

There were only 2 members of staff who were trying to run the bar, setting up for the afternoon tea as well as prepare the food as I believe the chef was unavailable. As there were only 2 staff members trying to do everything it meant that the table hadn't been laid, and when it did get laid it was paper roll table cloth. We had to ask a few times for missing cutlery when we began to eat, which we didn't receive, the plates and tea cups were dirty and the bar ran out of flavoured gin from the beginning. There wasn't enough food for the amount of guest that were there and there were several items on the menu provided to us that we didnt receive. We had also requested items for some guests with dietary requirements which we also didnt receive.

We payed £25pp for 30 guests and spent alot over the bar, so it feels upsetting that the event didn't go as well as we would have planned especially as it had cost quite alot of money and been arranged so far in advance.

We do really appreciate the effort the staff went to that day as they were really stretched as well as having to work cope with the hot weather so I don't want to put those staff down as they worked really hard, there just wasn't enough staff to cope with the demand of the day and no chef to properly prepare the menu.

We have messaged the landlord Jay with our concerns and have arranged 3 times in the last 3 weeks to meet up with him personally to discuss this further but every time he says he will be there he then doesnt show up. Doesnt have the courtesy to text to say he won't be there or you will know he is upstairs but he just doesn't come down! This is why we have now result to posting this review.

We were hoping to resolve this as we wanted to host another event there but after being let down, we will now unfortunately be looking to take our business else where.

My dad Kevin has been texting Jay multiple times to arrange a meeting! He even sat in the pub for nearly 2 hrs Wednesday 9th July after pre arranging to meet and he never showed up even though the bar staff had said he was there and Kevin had text to say he was waiting at the bar. I even came in after work Friday to see if Jay was there, I was told he was unavailable for a few hours. I asked them to just tell Jay to text Kevin. All you had to do to resolve this was speak to Kevin like we have been trying to...

This used to be a lovely pub. Not friendly,not warm or welcoming, slowest service ever. Came to meet up with friends . Loud music playing ,people playing pool screaming at the top of their voices. A table of 6 people near us could not stand the noise anymore. It got so bad they got up and left !!!! Soon after, the noisy group left, so we kindly asked if the music could be turned down . My friend wears a hearing aid, and it was difficult for him to hear our conversation. She did turn it down, not before making a rude comment . I would NOT...

Called in at lunchtime mid week having read the reviews of the food on offer - which were positive. The sandwiches we ordered were disappointing as the (white) bread wasn't fresh and the ham and coleslaw had to be changed as they had no coleslaw. The side order of olives came straight out of a jar, with the liquid and bits of mushroom. Not pleasant. If they are offering sandwiches on the menu they should look at getting it right. On the plus side, the barman was friendly and helpful and the food was...