The Copperfield — Restaurant in Gravesham

Honestly, where do you even start with Copperfields? From the second we walked in, the whole thing felt less like going out for a meal and more like someone had set a timer on how quickly they could mess up our day.

Booking a slot felt less like getting a table and more like buying a ticket for a timed event. We booked for 3:30 PM, and could only book until 5 PM for the carvery. Then, as soon as we got there, some staff member, looking like they'd rather be anywhere else, told us there was no meat ready until 4:15 PM. So half our time was just spent... waiting. Not exactly a great start.

While we were waiting for this roast, we figured we'd grab a drink. Every single time I went to the bar, the staff acted like I was a huge inconvenience just by ordering two drinks. The Guinness was terrible too.

When the meat finally showed up, the food that followed was just a complete letdown. The beef was tough and gristly, and our cutlery barely cut through it. The roast potatoes were pale, soggy, and had no flavor or crispness at all. And the veg had been left sitting under the lamps the entire time to dry out. You'd think it'd be refreshed when the staff knew no one was going to be going up until the meat came. The stuffing was dry and tasteless. The only thing that was even remotely okay was the gammon. That's the only reason this place gets even one star.

The toilets were disgusting too. The ceiling was leaking, and there was nothing to catch the drips, just a wet floor sign. The hand dryer was broken, and of course, no paper towels anywhere. So you just had to leave with wet hands.

Honestly, Copperfields somehow managed to make a Sunday lunch even more disappointing than a Toby Carvery. It's really something else. This place doesn't deserve a star it deserves an award for being thoroughly, completely, and utterly underwhelming. Whoever organised the carvery clearly couldn't organise a knees up...

Absolutely shocking, arrived at the restaurant at our time 5:30pm 26th August 2024 for a family birthday meal for my partner with 18 adults and three small kids, I booked the table online a week and half ago before the date, had telephone conversation to confirm my booking with the manager Nadia and confirmed the day prior that the table was booked for 20 people, We arrived to be informed that there was NO booking made!! Absolutely ridiculous and unacceptable, asked to speak with the manager who refused to come and speak to us, the restaurant was in up roar from other customers who said to the staff that it was unacceptable, I showed my confirmation email of my booking, record of confirmation, staff stated because there was no deposit paid as apparently they asked me and I refused to pay it, they cancelled my booking WITHOUT NOTIFYING ME!!! this was not the case at all!! I was NOT asked for a deposit to be paid!!! if I had been asked it wouldn’t have been a problem to pay it!!! We asked if we could eat in there huge garden which only two tables was taken by other members of the public was refused and said they can’t do it! was refused to be served due to NO BOOKING MADE, pointed at empty tables was informed the restaurant was completely booked out!! standing there with a birthday cake I had made 20 family members balloons in my hand! And apparently NO BOOKING !!! the staff wasn’t helpful manager wouldn’t come out to speak to me!! Shocking customer service! Will never be returning again !!!! Thank god to the new Meze restaurant at Medway valley who catered for us at such short notice with us just turning up!! At there restaurant explained what happened even they was disgusted !! Will never be returning again to cooper field staff don’t have a clue what they...

We "were" regular diners but I don't think we'll be returning.

I received an email from you inviting us to dine with you for my birthday on 30 September. We booked via the link within your email.

When we arrived we were greeted by a guy with long tatty blonde hair. We said that we booked due to my birthday and were looking forward to the buy 1 get 2 offer. He quizzically looked at us and said "Where's your QR code?" We said "we don't have one." He said " no free dinner without it" I explained that the email and booking confirmation didn't say we needed to bring anything. As we are old we aren't very computer savvy! No chance of a "Happy Birthday" greeting from him!

We were then taken to the table we had requested. As I'm disabled we booked a table near the carvery. The table was missing both the main menu and drinks menu. My seat was covered in mushed up peas. There wasn't any salt but it had pepper.

My husband had a pint of Pepsi and I ordered a large Pineapple Soda. Apparently I can't have a large (bigger glass)!

The meat was great, as always but the peas were hard and under cooked, the roast potatoes were as hard as rock and the stuffing looked like it had been there a few weeks!

We and our extended family have been customers, on and off, since 2010 and before my BD we dined with you just a few weeks ago.

To conclude: The customer service was awful and the food wasn't as good as it once was. Please can I suggest that you make it very clear on your confirmation emails that customers will need to bring proof if they accept your celebration offer? .. . . Not everyone knows what QR codes are. ...