Starbucks Coffee — Restaurant in Great Britain

Bex M

I received a disgraceful service from a lady manager on 29/10/17 at 15:31... she did not speak to me or my son - the manager shouted at us throughout the her service rendered us ! We brought in our own Star Bucks plastic cups .. the manager did not even bother to ask us if they were our own or if picked them up from the shop ! She charged us £1 each !! My son works in Sainsbury’s at Calcot ! I was served first and my son witnessed the way the manager handled my service... my son asked why he was charged for the plastic cup... and the manager replied because we picked them up from the shop - just her assumption!! I demanded for the cameras to be played to prove it ! At that point my son had had enough and he cancelled his order due to the disgust ! When I asked to speak to the manager I was gobsmacked to learn that that she was the manager !!!! When I told her I wanted to make a complaint about her behaviour - she was very defensive and thanked me instead of being apologetic !! I observed her manners and the way she spoke to her fellow work colleagues with disgust ! The lady manager requires re-training ! I’m not going to be the first or the last customer to complain about her attitude !

Disgusted...

I sadly had a very poor experience at Starbucks in Sainsbury’s Calcot today. The barista/lady making the drinks today had very poor customer service and was not very helpful when I have problem with the payment. I think card machine was rebooting. She was quite rude and doesn't bothered at all.Was waiting until another lady comes up to help me. Generally they seem to be more interested with they own company than customers needs.Service was quite slow.Lady who was making coffee, give my frappucino without lid and said sorry we doesn't have lids. When I ask for any other lid as I have shopping with me and didn't want to spill my coffee, she roll her eyes. I think If they run out of lid for cold drinks ,they should inform when you pay, so you could make decision, if you still wanna your drink. I know we all human and everyone may have bad day as it very hot, so doesn't give perfect customer service, but I was here yesterday and service was also slow. Same lady who was making coffee wasn't very pleasant at all.Few other occasions before was same poor customer service, especially from same lady who was...

I have been to Starbucks coffee shops all over the world: Australia, Japan, Germany, in the USA (Seattle (including Pikes Place - look it up) and Pukhulani on Maui), etc.

I have never, ever found such an autocratic, non-Starbucks philosophy store.

Unilaterally it has decided to stop selling filter coffee because it "is not profitable". I live off filter and a table where I work for a couple of hours.

The store seems to have no understanding of the Starbucks brand, with no adherence to company policy and (some) rude...