Switch up sushi — Restaurant in Great Britain

I wish I could give this company 0 stars. As I’ve been in hospital and had no appetite for days I thought it would’ve been a great idea to order sushi when I was finally able to eat. I then thought to try out this sushi place but what a nightmare! I’ve ordered 2 sushi’s: one eel maki and one salmon lux. The salmon lux was ok nothing special but the eel maki arrived with hair on top of the box. When reported they were adamant it was not their hair as they wore ‘protective clothing’. Then when opened I found out that there was Philadelphia cheese all over the eel sushi which was not advertised on their website and I’m lactose intolerant! The eel sushi was 95% Philadelphia and 5% eel. It’s such a rip off considering you’re paying £13 for the eel sushi to enjoy the eel and not Philadelphia cheese! When brought up to Anita she was very unprofessional and only agreed to refund if I had brought the sushi back to her; how could I if I’m in hospital? I cannot believe that Anita called me a ‘dodgy customer’ because I didn’t disclose to her that I was lactose intolerant and she initially refused to give me a refund or replace the product and hang up on my face. Later on she probably realised how rude and unprofessional she’s been and how this would harm her business’ reputation so she had finally agreed to give me a full refund for the eel maki. I would say the service is...

I’ve been repeat customer at this place, the sushi is top notch, very good quality. But other than that there is much to be said about other factors, like service.

I started to have issues for my last few orders though. Since I was at work nearby I thought to collect it on my lunch break so I explained to say that I might be a little later than my collection time, when I got there someone had given my order away to another customer and I had to wait a pretty long time to get it… I didn’t get to eat for lunch break.

On another order l there was a fiasco where the main road leading to my home was closed, it was not their fault at all and I had to meet the driver halfway to get my order and I only got my sushi after 10pm... I’m not sure if it lead to the business just not offering delivery anymore, but I was not made aware of this at all. This was not posted anywhere on their social media or anything, and they informed me they ran out of stock 3 hours before their listed closing time.

They have a closing down sale now, which they offer 10% discount for, but I also had another 10% which I could not use both for my order, fair enough but they have lost my patronage now after these issues. I’ll try not think too deeply about my treatment after delivery fiasco, and just go to buy from Sushi Daily instead.

If you order here, expect great sushi, but service much...

Switch up sushi is one of the best sushi places in Leicester. The sushi is of amazing high quality with a beautiful twist that we all enjoyed. Stunning fresh ingredients and the thoughtful additions of ginger, wasabi and soy was much appreciated. The service was also impecible and we will be returning very soon. We would much rather support a local business than go to a sushi chain or restaurant in town!! Thanks guys,...