The Charlton — Restaurant in Great Britain

We have lived not far from the Charlton for nearly 2 years and have visited a handful of times and were not in a hurry to go back. We heard the the new owner Steffan had reached out to local publicans and decided to give it another try. What a difference. Good range of well kept lagers and warm attentive service. On the back of this we decided to try the food. I went for the burger and my partner had the nachos. The burger bun was freshly toasted and kept its form around a substantial burger and perfectly crispy bacon. The onion rings and fries were crisp with hardly a drop of oil on the paper. The chilli on the nachos was full of flavour with plenty of cheese throughout not just melted on top. Part way through our meal we were asked if everything was ok and if we needed anything, perfect customer care. A new member of staff was in training and both Steffan and the head bar person took the time to explain their expectations and show them what to do. In so many cases I have seen staff thrown in at the deep end to sink or swim. Very refreshing to see proper training delivered on the floor. The atmosphere was a little quiet with the sport on and no music but we went fairly early in the evening. There were a range of customers from guys enjoying the sport to a families out for a bite to eat. It really felt like a good old fashioned local that was welcoming for all. I would urge everyone to get behind Steffan and his team and support him to make a success of this...

I've been to this pub quite often since it opened after refurbishment two years ago. The food was delicious, the service very nice and friendly. There has been a new management now for a few months now and the pub has definitely changed for the worse. Most of the staff behave as if they had to work as punishment. It's hard to count on a friendly and nice reception at the entrance. Service is indifferent at best. When I came for the first time a few weeks ago, only three tables were occupied and yet the tables were dirty, not prepared to receive new guests, dirty carpet and no one from the staff did anything about it. No one even bothered to ask if the food was okay. The second (and probably the last time) I was with friends yesterday. The pub looked even worse - tables rearranged after previous guests were flooded with drinks, litter on the floor, dirty toilets. I spent an hour and a half there and it wasn't until the end that one of the waitresses (I think) wiped four tables. She left the rest dirty. Plus, the young cook cleared the table instead of...

Horrible experience in this pub with my family. Ten of us came in on Saturday night at 7pm wanting some food. We were told we couldn't be catered for as the numbers were too great! (A pub turning away food trade in this economic climate!) We had drinks instead so we added a spare table at the end of one of the booths to accommodate our numbers (Including a high chair for our one year old daughter). We were told by one of the staff that this was not allowed and we had to put it back as it blocks the gangway for the servers. The general attitude of all the staff was disinterested, rude and we certainly won't...