Empire of India — Restaurant in England

i telephoned my order. king prawn madras and 2 plain naan to the restaurant. i often order this from curry kings in kingswood and its about 12 quid. i did not ask the price on the phone. when i got to the (empty) restaurant 15 minutes later i noted a sign saying 20%discount for takeaway so imagine my shock when i was quoted over 18 quid fot my curry and bread! when i questioned this the curry wallah said he would make a ''special discount'' for me which, strangely enough was exactly the same amount discounted for everyone and should have been given in the first place....... we'll let that slide for the moment although i was told that the high cost of the prawn curry was due to the giant king prawns used. fair enough. .. the curry emperor demonstrated the size as being as long as his hand. way cool. WELL NOT SO WAY COOL WHEN I GOT THEM HOME AND OPENED MY CURRY DELIGHT. so the meal. the breads were a weird texture sort of chewy and stringy but tasted okay and the curry gravy was a fine madras generic flavour. the prawns however were almost inedible being so over cooked they were tasteless and rubbery. as to size i would compare them to tesco king prawns rather than the hand-sized beauties i was looking forward to. that is my report of my takeaway meal from the empire. i ate the at approximately 8pm washed down with bottled water and had eaten nothing else that evening. what follows is in no way attributed to empire of India's food and could have been caused by any number of things. please don't read on if you have a delicate disposition.............at around 11.30 that night i had mild stomach cramps and a need to visit the loo. what followed was TWO HOURS OF PROJECTILE DIAHORREA. that left me weak and dehydrated.and with a strong desire to never order takeaway curry unless i had eaten at the restaurant before... as i said. i am not attributing blame here but i do wonder why a well established restaurant had ZERO customers at 7pm? do the locals know something i dont?

anyway a 1 star review for chewy bread, the overcharging attempt and the bullet prawns. oh and being 33% more expensive than the likes of curry kings even with the ''''SPECIAL DISCOUNT'''...

This was my first time of visiting. The service was fine, but the mains and drinks were an issue. The dishes we ordered lacked meat (a few chunks) and the sauce drowned the little meat leaving us with more a soup and rice rather than a curry. Disappointed. When we were given the bill (which was taken from me on payment) I was disappointed to see that we had been over charged for x2 starters (a side was added as a started) but the worst of it all was the issue of water, which I have named 'Watergate'. When we sat down there was a bottle of water on our table (Highland Spring glass one). This was not a new one (the seal was broken) and it was filled with tap water (I know the difference). I was amazed to see on out bill that we were charged around £3.50 for drinking tap water which was on all tables. How many other people have got stung this way? I did not order water -it was there already and we drank it -TAP WATER. I am aware that this is a BYO (which I believe they charge £1.50 corkage). Quite frankly, I could have gone over to the SPA, bought a bottle of water (which would have been tastier, paid corkage and still been better off. I will not be returning. I wonder how many other people have merrily paid their bill and not noticed these 'little extras'. Although I did not dispute the bill - simply because I could not be bothered, I left feeling miffed and that I would have been better off getting a take-away from a supermarket together with a bottle of proper Highland Spring water. Never mind, we live and learn and a...

we ordered £40 worth of food on Uber eats. The driver gave us the wrong order which I can appreciate happens, however, with 15 years of food service trade tucked under my belt, I've never experienced such terrible hospitality in all my life! Staff at the store just kept blaming Uber. No assistance with a refund nor offer of replacing the food. Just a simple "it's not our fault." Now I can appreciate it not you're fault but I've always looked after my customers even if it wasn't my fault. My partner has Coeliac disease (quite clearly stated on the order) which also meant the food that arrived was no good for us, as the Naan breads "Emma" (the other customer who got our food) had ordered had slipped out of their bag and spread gluten everywhere. I've worked many areas of hospitality and have done a short time in an Indian restaurant myself. We always replaced food regardless of who's fault it was. its just good hospitality. So now, just to point out, you've upset an existing customer who will not return and will advise others to go elsewhere, you've lost the money for the order as Uber have refunded us and you've also lost the money you spent on the product making the food as you've not recieved payment.. surely it would have been easier, cheaper and better for everyone involved to just simply replace our food? So to recap, you were correct, it wasn't your fault, but who's paying...