The Queen's Head — Restaurant in Great Yarmouth

Hi Bit of a mixed review. We have eaten here twice in the last week. Both times our tables have been booked in advance, the first time our table was double booked. The waitress was apologetic and made sure we was comfortable at the bar while we waited for a table, couldn't fault the food or the service on this occasion. We again had a table booked last night for our daughter's birthday. We arrived ahead of time to have a drink etc, when we spoke to the staff regarding our table, they looked confused giving the impression no table was reserved, at this point we was in no hurry and happy to wait. A table became available and we moved into the restaurant. Several minutes later we was asked if we was ready to order, our order was taken. 20 mins later a waitress came over and apologised because there was no mixed grills left, I was surprised it had taken 20 mins to realise this but hey ho, I then ordered something else. It was a staggering 50 minutes from being seated to us recieving our food, when we did receive our food, both my wife's and daughters order was wrong. We didn't mention this to the staff as in the end was grateful to have something after 50 minutes. With that said the food was still good just not what was ordered, During the 50 minute wait not once did the waiting staff ask if we required anymore drinks even tho there was 3 empty glasses on the table. Maybe it was just a bad night for the staff yesterday evening, sadly there will not be a third...

Lunch here with my family was not good. Firstly our table was very dirty and sticky, we cleaned it ourselves, not a good start...2nd, our meal took a long time to come, 2 other groups of people that came in after us, got their food first, again not good...3rd, our food was certainly not fresh, the Gammon( sliced ham) was on the turn and did not taste like ham and our so called catch of the day was caught from a freezer, it needed defrosting, hence the long wait for it, the batter was raw and stodgy under the tough outer and the fish was very wet, swimming in a layer of water. We did mention to the lovely young waitress about the fish not being good and the so called "chef" sent her back saying it was fine and that he had cooked it as per the instructions. He's obviously never heard of the customer being right. I have been in the catering business for many years and that was the worst fish I have ever had. He is no chef and if he was he would have sent the dish back and not been as easy going as we were. The cost for our awful lunch was expensive, we, our families and our friends will certainly not visit The Queens Head again and we have very large families and a whole...

We booked in for a early evening meal when we arrived 17.50 we were welcomed and showed to are table. the young lady asked what we wanted to drink and off she went, a few minutes later she returned with the drinks and said I will be back to take your order in a couple of minutes, about 15 to 20 minutes later my wife went up to the bar and asked if someone was taking the order because we've been waiting quite a while now, this young lady said the other young lady has finished her shift and forgot to mention we were waiting so are order was taken and we received are meals they were very very good, a while after we had finished are mains we ordered dessert and again very nice we then asked for the bill and again we waited so my wife went up to the bar and asked for the bill the young lady said no problem I'll sort it out for you, after about 10 minutes my wife went to the bar again and asked for the bill my wife apologised to the young lady but explained we had to be somewhere soon and the bill was sorted and paid, overall food and staff were very good just disappointing about waiting times hopefully will be back again and won't be waiting as long we think it was...