Ashuka Tandoori — Restaurant in Guildford

I dined at your restaurant on new years eve And I am writing to inform you that I was so disappointed with the food that it has made me write an email, which is something that I never normally do I always eat the same order in any Indian restaurant Tandoori chicken starter Tandoori mixed grill. Ashuka platter Something I have had at the Ashuka 3 times before This time the meat certainly was below par even the starter which was over salty and not well cooked When my main arrived I couldn't believe it the chicken was a small thigh that had bones and a couple of thin small pieces. The lamb was two pieces of thin sliced meat none of which had seen the inside of a Tandoori oven no char at all It resembled a home cooked effort certainly no skewer marks On reporting this to the waiter a senior waiter arrived when I explained that the chicken was either small and limp or boney he proceeded to take a knife and fork to my plate and started cutting the chicken to find I was right, how rude this was. My wife had ordered the same dish and hers in comparison looked slightly better I pointed this out and was told I was wrong I had to reorder a different dish, chicken madras And believe I was not charged for this was also shocked in this event to see a service charge of 13.50 on the total bill. I understand that service charge may be automatically be added but as our entire evening had been spoilt I thought this was a cheek If you like I can forward you a picture of a Tandoori mixed grill from the Internet to show your chef In these times of adversity I think that dropping standards in any business is probably not a...

The food was indescribably sweet especially the butter chicken, tandoori fish and the garlic naan. The garlic naan was bland and the garlic taste was completely covered by the sweetness of the ingredient that you put to make it so sweet, the texture of the garlic naan was the only thing that made me choke it down. The butter chicken had one slice of butter on it.. I love it, so literal ! Also was very sweet, must’ve had lots of sugar poured into it. The tandoori fish was quite okay but was also sweet. The onion that came with it was fine. After making a comment of the butter chicken being a bit too sweet, the staff brought out an extremely spicy chicken vindaloo and provoked us very nicely saying that we had sauce left over and asking us whether it was too spicy. When we were ordering, another staff member which looked like the manager asked us whether we wanted to order more after we already placed our food orders and we said we would order more later but he told us that they had many orders and that if we ordered later the food will take longer to arrive. I found the food service speed perfectly fine even after we ordered more after. Proceed to advice your staff to have more manners and avoid serving us sugar for our...

We stopped returning to this restaurant a while back for inconsistency in their service and food. Recently we returned and gave them another try. 1st visit great food and service. 2nd visit food was ok - not consistent with the 1st visit and one of the main meals was wrong, they rushed out the correct dish but prawns were burnt and slushy - inedible. Not great…. Tonight we tried again - and again messed up the order (two people) one of the main dishes wasn’t ordered, even though we repeated ourselves three times, pointed to the dish twice and questioned the difference between the said dish and another. Anyhow it didn’t arrive and they told us we didn’t order it. They did offer to cook me one, but it would take 10 minutes, didn’t offer to keep the other items hot whilst this would happen, meaning my husband would of eaten on his own, as would I, once mine arrived. It appears takeaways seem to be priority - we were there no more than 45 minutes and at least 5 takeaways went out the door. It appears takeaways are the priority and the inconsistencies remain. Won’t...