Came for lunch with a friend, unfortunately service wasn't as expected. It was cold where we sat and I said some thing to the lady who sat us who said she would sort out the heaters, nobody came back to sort it. My friend was going to have the lamb but unfortunately they didnt have any left, these things happen and chose something else instead. I asked about the sausage as I fancied sausage and mash, but do only like good quality butchers sausages, so I asked a waitress about them. She replies they are pork sausages, but she would check and came back and said yes from the butchers so I asked to them well done, not burnt (not pink either as I've seen this elsewhere). They came out and they were burnt! They were also not high quality either in my opinion. I ate the mash and gravy which was ok. The waitress came back to courtesy check us and id eaten the mash by then and the sausages were left, I lifted the plate over to her and advised the sausages were burnt and I did say well done not burnt, I also advised they were cheap sausages aswell. The waitress just said 'shall I leave them here?' which was strange (wasn't a young waitress, she was older) to which I responded, 'well I don't want them'! No apology, no offer of if I would like anything different. We didnt even get asked if we needed any other drinks, so I sat half the meal without anything to eat or drink. I personally didn't think the waitress seemed very happy, but you know it's a pressurised environment at times so who knows. When my friend asked for the bill it was brought over to us promptly and I advised we were going to split the bill, so I looked at mine and the full price of the meal was on there! (Good service would have sorted that out prior to the bill). So I naturally said 'Im not paying £15 something for some mashed potato and gravy?!' The waitress responded with 'they were cooked the way you requested' to which I responded with 'they were burnt. I said well done not burnt. He (my friend) is a Chef and even he said they were burnt! I've worked in this industry for 20 years'to which the waitress said 'I will have to speak to manager '. The waitress came back and said she had taken the whole meal off. I said 'I will pay a tip then to cover the mash I had'. My friend paid his but included my drink which I was unaware. I asked the waitress if she could take a payment for the tip. The waitress responded with 'not now that the payment has been taken'. I'm sure the waitress could have processed a card payment for and it could have been processed through the till under misc. I would like to note the waitress was never rude, but the service absolutely could have been better, the food was what it was. I certainly know that when I've had people who weren't happy with their food, I've apologised, taken the food away and said I will let the Chef know. Gone back to the customer to let them know what the Chef has said and what the options are for the customer. We had none of that. To note: there was not a great selection on lunch time sandwiches either, only 3 which I thought was quite poor - steak, fish fingers or veg option. Fair play to the Manager for rectifying the issue straight away, but would of expected better service from the waitress.