McDonald's — Restaurant in Knowsley

Ok, it's McD. I'm not expecting silver service or anything special. But I am expecting well-cooked fast food in a clean environment.

Oh Dear.

Not what we got. Not at all.

The (Gents) toilet looked like it was doubling as an extra from Trainspotting. I do worry about the digestive health of the local patrons...

Not just that. There was no toilet paper. And the single hand dryer didn't work. It does make you wonder how & if the staff wash their hands...

And the food? Oh yes. I don't know how long it takes to fry a chicken nugget but I do know that my daughter's nuggets were so far beyond that. They must've been lifted out, dunked again in the fryer and then dunked again for good measure. Presumably the nuggets didn't buckle under torture and were then slung at the eating public as the final coup de grace. Now I like 'em crunchy but the teen was NOT impressed at what a posh Michelin starred establishment would doubtless refer to as "triple fried" with a straight face.

"Seriously? Like they only have one job..." was uttered with a Class 1 teenage eye roll.

Wife's salad was so limp & insipid, she left most of it - and thaty's really unusual. Mind you, the tomatoes had no centre to them which was a bit odd. And why is it that only 10% of McDs remember to give you the knife & fork with the salad? What's she supposed to do? Tip it out & graze??

Oh yeah, the fries? I'm old enough to remember when McD had great fries. Not these limp things with black all over 'em. "Quality Control", it's in my dictionary but I don't think McD got the memo...

This branch is now on our 'no-fry' list along with the skanky Jennifer Avenue Branch. We should've carried on for 10 mins & gone to Queens Drive McD, that's...

You should be ashamed to call yourselves a fast food restaurant. Your lobby host tonight 22/04/2024 at 7pm was the most vile of people that I have ever come across in my travels up and down the country. She talks to customers like they are dirt on her shoe. She has a major problem with with under 18 year old to the point I watched 5 young girls enter for food and 1 of them was not served yet the other 4 were. You don't know if that's the only thing she was going to eat today. Your discrimination of under 18 year olds is just that discrimination!! and in this day and age we live in is unfair. If my son was to go into that store without an adult he would not be served after 5 pm, my question is why? Because he looks under 18 yet he is 20 years old ( looks about 12 on a good day) DISCRIMINATION. I will be following this up as your lobby host clearly needs training on how to talk to other humans. I work with teenagers at a school in Salford Manchester, they have social, emotional and mental health issues and the way your employee speaks to people is the main reason you have issues in that store.

Last point, the food is atrocious cold fries, chicken big mac with no lettuce, not chicken big mac with nothing in it and when I went to ask if I could have all the other bits back in your front counter man seemed a little confused that I wanted everything but lettuce and 3 Cheeses bites is not a portion size is it?? Poor service, poor food and...

This McDonalds only gets one star because it can’t be given zero stars!! For as long as I can remember now this “fast food” restaurant is anything but. Wether it’s meals for the family or a simple cheeseburger you get parked up whilst they deal with there over-ordered delivery orders. Today was no exception. 28 minute wait in an overcrowded car park due to the sheer backlog of orders they clearly can not handle. The car park is jammed full of delivery drivers and frustrated drive thru customers. When you get your food it’s no longer hot as it’s been sat waiting for the runners to get round to bringing you your order whilst they are being yelled at in abundance by disgruntled customers who thought they were coming to a “fast food” chain!! This is the final straw for me, this is by far the most ridiculously run McDonalds I have witnessed. Food=cold, rushed put together and probably sat around for an age before getting to you. Staff=so overwhelmed they don’t even realise how rude they are to the next customer/number they tell park up and wait as there is nothing they can do about the backlog of orders they have in store, drive thru and online. Overall experience=ridiculous, unenjoyable, regrettable waste of my money!! Will be using local independent restaurants from now in these greedy mass food chains no longer...