Yew Tree Coffee Barn — Restaurant in Knowsley

Arrived at the Yewtree coffee barn of which we are regular customers for many years. There wasnt anybody available at the entrance to seat us as we stood there for over five minutes finally we made our own way to one of the many vacant tables. After having been sat for 25 minutes, nobody had come over to the table to serve us. Therefore we went to the counter, only to be then told that there was no available tables, as we had not booked, even though apart from 2 tables the restaurant was empty. The waitress was extremely rude and had no interpersonal skills whatsoever when I enquired to see the owner she repeated that she was the manager and didn’t like my attitude I really couldn’t believe the audacity the bluntness and rudeness of the manager towards us, there was quite a shock and we were all really taken aback. Only for the fact that we all arranged to meet there and it was a special occasion for my friend arriving from Ireland we would’ve immediately left unfortunately we had no choice but to stay.

We have been regulars in this establishment for many years and I’ve never been treated by the two lovely owners in this way. The tables were still dirty from previous customers , when they brought our food over and made now attempt to clean away the empty plates we actually did that ourselves by taking them to the counter A truly disappointing and quite an upsetting experience. Such a shame that this once cosy pleasant happy atmosphere has now turned quite frosty due to the...

Came here 5th April 1 p.m for lunch with a friend. We both ordered jacket potatoes me with tuna/mayo my friend had the cheese/coleslaw. Both were not cooked properly both were still quite hard and very dry. I took the tuna off the potato and tried to attract a member of staff but not one of them came near the table, so I took my plate back to the counter and asked if they could cook it a bit more please, no apology or asking what the problem was, the plate came back and it had been put in the microwave which made it even harder couldn't put the knife through the skin and it was awful. I scraped out what I could to eat. My friend said hers was hard too but a bit more moist as the cheese had melted, she only ate half. I have been here lots of times before and have had the breakfast most of the time which is nice, but it's not a good as it used to be the sausages used to be a lovely taste but they are plain and not much taste to them these days. The service isn't as good either, there was no apology from the waitress. My friend informed her of the problem with the potatoes and she just shrugged her shoulders and said oh. Again no apology. Not once did anyone come to the table to ask if everything was ok with the food or did we need anymore drinks. We left feeling very disappointed and it will be quite a while before we come back and wont be recommending it anymore. Understand when the place is busy but the customers still need to leave feeling they've had a...

Served sausages that were raw in the middle. Spoken to the waitress and was told quite abruptly it's due to the high pork content and that sometimes they are pink. I challenged this as pink pork definately should not be eaten. Pork should be cooked thoroughly. The texture of the sausage was mushy and they were clearly not cooked. This comment also felt insulting as though I have not eaten pork sausage before. She assured me that they left the kitchen temperature checked at 85c and were cooked, however she took them away to cook them further. I paid my bill and left. Currently I feel unwell from having eaten here. I also felt the customer service response was quite poor and the standard of food questionable. No apologies or any accountability was shown.

I don't mind paying higher prices for food as long as it is cooked correctly and served with a bit of respect. Neither was experienced here today unfortunately and I won't be returning again...