The Duke of Rothesay — Restaurant in Lancaster

Visited the Duke of Rothesay on Friday 11th April 2025 for a pub lunch. The food was decent and the service was acceptable, though the place wasn’t busy. I parked in a disabled bay and clearly displayed my Blue Badge. I also used the disabled toilets inside the pub.

A week later, I received a £100 parking fine through the post.

Apparently, despite being a genuine paying customer and a Blue Badge holder, I was expected to notice some signage (possibly hidden in the toilets or behind the bar) and register my number plate—none of which was mentioned by staff when I ordered my meal.

As someone with limited vision who wasn’t wearing my reading glasses at the time, this caused considerable distress. I wasn’t trying to get a freebie—I gave the pub my custom and expected, at the very least, to be treated with fairness and understanding. Instead, I was penalised for not spotting fine print.

This experience has completely tarnished what should have been a pleasant outing. I’ve now had to spend my time appealing a charge I shouldn't have received in the first place.

This place needs to seriously rethink how it treats disabled visitors. A friendly reminder from staff or clearer signage would’ve gone a long way.

In reply - And yet - despite all your attempts to make me aware of the parking situation - I as a Patron, who had a meal - paid for it with my Debit Card still managed to aquire a £100 parking fine - Now how could that possibly happen? Here's a tip - when a customer orders a meal - have the person at the bar - taking the order - Are you using our car park? I can see from your data that the pub is never that busy that staff don't know when a customer has just entered...

Came in around 4/4.30pm ish for an early dinner as we are staying nearby at the Parkdean caravan site. Google reviewers saying it's a 1* place..clearly not had as good experience as us. Bar staff was lovely she was helpful and friendly. Typed car reg into the tablet at the bar. Signs everywhere you can't miss it! It wasn't too busy but had usual customers by the bar enjoying themselves and a few families in. We ordered drinks and sat at a table. Some seats need reupholstering as very scruffy looking with wear and tear. Lighting in some areas was dark. Bit we sat at table 16 in a lovely alcove. Very light with windows (mind your head on the lampshade getting up though XD) Food was reasonably priced and they had a good choice in kids food also. However, the chicken nuggets were bland (great for younger kids who need that) my daughter didn't like them. But the chips were nice with salt. My food (hunters chips and lasagne) was very nice and hot! A rarity in some places. As was my mum's. (Ham egg and chips) Overall we had a pleasant experience and would recommend it to people staying in the area. It just goes to show that you shouldn't always judge a place by Google reviews.. (Sorry this was so long but you'll be glad you read it if...

First of all, 1 young lady working to bar and running food since we came in until about 6ish. Food was ordered at 5.45, received starters at 6. Then got mains about 45 minutes for mains which isn't too bad considering 1 woman working in the kitchen herself and kitchen closing at 6.30. Plates from the starters weren't cleared before receiving our mains. Ribeye was asked to be well done, came basically rare. Obviously sent back which was fine, the server was helpful and apologetic. To then receive the steak back from the chef herself with her greys on and no sign of a chefs jacket nor hair net, slammed on the table and left. Even though she has to be called back to recook the steak before as she literally made our food and walked out finishing. The whole place is clearly under staffed and do not care about there clientele. Glasses were disgusting too. No cleanliness at all and we certainly won't be back. You're paying more than you should these days for good food and service and this is what you get given. Its my wife's birthday today and this is what she was given. Yes it was her steak. So you can imagine the downer this has placed on...