McDonald's — Restaurant in Leeds

I came to Mcdonalds (7 Low Road, Hunslet, Leeds LS10 1QR) to pick up an order for an uber customer (19.11.2017 about 12:30 PM). As an Uber driver, I have right to open order bags to check the quantity of orders and quality of packages. I asked Lucy (2nd line manager) did she put two lids on top of a drink (drinks delivered by uber got split in a bags if they are only single lid). She told me she does not suppose to double cap that drinks as she wasn't told to do that. She refused to double lid that drink. I told her all McDonalds in Leeds double lid that drinks (to avoid spillages) and last week one of night managers were sacked just because of that. She completely ignored me. I open up a paper bag with that drink and I checked myself is that drink was a double lid. She starts to ask me why I open that order. I'm entitled to open that orders as uber permit me to do that. The drink wasn't a double lid. I asked a manager (Ash........ they all didn't provide me with their surnames) which stand on my right side (and fulfil drive-in orders) to put the 2nd lid on top of that drink. He told me it's fine with one lid. I asked him to do that at least twice. He refused. I asked once again Lucy to do that. She lied to me, and she told me it's double-lid already. She took out that drink in front of Ash (manager), and she showed him it's only single lid. She did stupid face and put the second lid on already lid drink. She didn't apologise me; she didn't do anything in front of Ash (manager). I did gesture of disappointment in front both of them and I asked them why both lie in front of me. They didn't responded. One minute after Dwayne (3rd manager) asked me to leave as I disturb them. As a reason, he told me I had a "fight" with their customer (Indeed there was toothless lady close to the building which shouted to me something that I couldn't understand). I told them I want to pick up my order as I'm still waiting. Dwayne (manager) told me he would call uber to cancel that order. He lied to me he's calling them as I had to wait till he calls them once again. He lied to the uber employee about my aggression (there was plenty of people inside - emplyees, customers, managers, and camera in front of me). Order of that customer was cancelled. I asked them all for names and walked away.

I have to say "bravo" for such a response from the management of Mcdonald Hunslet team. This is the only place in Leeds where I found such racist (I'm Polish) people which ambition had to prove me I'm nobody as a customer. They don't know how to serve there right. This is the only Mcdonald in Leeds now which refuse to serve drinks correctly (bagged in a try, double lid). Three people refused to fulfil this order (even if they know that uber make me responsible on behalf of the customer to serve this orders in correct procedures).

I was insulted by them and convicted by them. They are also frauds as they claimed (to uber) I was aggressive to them.

There is no way not to complain about it further as all of them should be sacked for gross misconduct.

Dear Mcdonald, please check your camera recording and don't let scammers to ruin your business.

I can provide recording of that conversation as I recorded...

Ordered a grill order double cheeseburger - no pickles or seasoning (salt and pepper), a chicken mayo, large fries with no salt, latte and a hot chocolate. The fries were hot and unsalted, but had been allowed to partially defrost before being cooked. Hot, soggy fries. Disgusting. Stop filling the baskets with frozen fries until they're actually ready to be dropped straight in the fat. Being held 10 inches above a hot vat of oil defrosts skinny fries very quickly. They're meant to be cooked from a frozen state FOR A REASON. The grill order cheeseburger wasn't a grill order at all. The meat patties had been cooked a long time before the burger was arranged. Barely tepid and burnt. The burger looked like it had been put together by Stevie Wonder. Didn't remotely resemble any of the burgers in the very well lit menu boards. We were kept at window 2 for longer than 5 minutes while they attempted to remake the burger. When it finally came to the window, some clown had put pickles in a fresh burger. Unbelievably, they didn't ask us to move to the waiting bay and sort the problem out from there. There was a long line of brassed off customers in cars behind us at this stage, so I voluntarily had to offer to park up so other customers could get their food. By this stage, I asked for my money back because the hot drinks weren't hot anymore, and the fries were cold. For some reason, I didn't get a full refund, but couldn't be bothered arguing the point by then. This store used to be one of the better ones. Since the lockdown, quality has gone downhill. Alarmingly so. The store was empty, so there is no excuse whatsoever for churning out sub par quality food like we received. Staff need some further training, ncluding Hayley, the supervisor. Don't blame your subordinates when you are in charge of a shift, Hayley. The buck stops with you, and blaming others because you were on a break at the time is a pretty low act. Own your mistakes, don't deflect or try and share them....

People say you get what you pay for. Well not here. Sometimes you get a complete surprise. I use this place probably 2-3 times a week. It local and has a drive thru. Being disabled, the drive thru is a massive thing for me.

I often pop in for a sausage breakfast meal with a coffee on my way to work. As I don't like eggs, I request they don't include one.

Often, it has an egg. Sometimes they don't include the cheese. I like cheese and have never requested they remove it, so why it Sometimes doesn't have any, I don't know. Sometimes the coffee isn't a coffee at all. Like this morning for example. I don't know what this is, but it has whipped cream on the top and doesn't taste nice. I just ordered a coffee.

I waited 10 minutes in the drive thru to collect the wrong food. Then the drive thru queue was so long, I didn't bother going back to complain. As I said, I'm disabled so getting out and walking in is a task. I have complained before about wrong orders and you get the apology and a code for a free meal, but nothing has changed in all the time this site has been...