Napoli Pizza — Restaurant in Lincoln

AVOID AT ALL COSTS using just eat! They refuse to update there delivery charges on just eat and when ordered and paid for in full they hold your order to ransom demanding more money for delivery. This is the restaurants responsibility to correctly charge delivery on just eat. Its not worth the hassle of you having to wait hours to not get your order that you've already paid for and go through the hassle of getting a refund from just eat. They hope you will pay the stealth tax or that you will not get a refund and keep the money. Shocking customer service, they just don't want to know unless you pay them extra. Collect in person if you really want to go. I'm sure it is lovely, I wouldn't know as they flat refused to send my order. You have...

Partner had to phone 3 times with a really basic order, they sent us a text with a link to pay, but it was for the wrong amount. Phoned again to query. Didn't get a text link to pay. Phoned again. Was told that the driver would have a card machine. Poor driver DIDN'T have a card machine. Was then told to make a personal transfer to the owner's account!!!! Food was OK (although burger was like a cheap fairground burger) but service was appalling. Have thrown away leaflet and...

We used to be quite fond of Napoli Pizza, even with their recent poor hygiene review… however over the last few months the standards have deteriorated even more with hair in amongst our food each time. I have phoned to inform them of this, in which they said they would discount our next order. They never did. We have ordered again since and got more hair. At this point, I wouldn’t recommend this pizza house. Unless you want cheap grub with a...