Costa Coffee — Restaurant in London

I went to costa coffee biggin hill with my mum today There today I had tuna melt sandwich which I really enjoyed it was one of the best tuna melt sandwich I have ever had in the whole wide world it was very tasty and delicious To drink I had a fanta which I really enjoyed It was the best fanta I have ever had in the world it was lovely and cold and refreshing Just what I needed for a very warm summers day The staff that work there are very kind lovely friendly The service is very good amazing wonderful I had a very lovely first experience there today at costa coffee biggin hill with my mum today This place gets it's very first 5 out of 5 star rating by me Enjoy reading your google review by me Have a lovely rest of your day 5...

My experience is not unusual apparently, according to reviews, First contact with a miserable member of the four staff stood behind the counter, while waiting, no one else in the queue I was told to ' move up' very abruptly, which I did, after being charged 3.50 for a black takeaway coffee, it was just put on the counter and the guy turned away with no acknowledgement of myself and carried on the conversation between themselves, very ignorant staff. Who ever manages this place, needs to take charge, and manage,tables also not cleared, despite being quiet, obviously the conversation was far more important than the...

We just popped in yesterday (9th) a for quick coffee, good service every thing all okay EXCEPT the extent of filth covering the ground in and around the outside tables. I should have raised this with the manager. The level of detritus had been there a long time with a "triangle" of heaped rubbish to one side probably blown there. that included what looked like a large plastic shopping bag. The whole area needs to be thoroughly cleaned and washed down and I would suggest this needs to be regularly undertaken.

Shame...