Domino's Pizza - London - Isleworth — Restaurant in London

Not my best experience in a Dominos or this one. I do understand it may have been busy but they seemed to have enough staff not doing much. I entered it took quite a bit of time for someone to greet me even though there was someone just to my right getting the basses ready for the pizza. They then greeted me and informed me they wouldn’t be long. Think they shouted to someone from rear to cone and serve me. After a total of 5 mins someone took my order this may not seem like long but I was just me waiting. My order was taken and told it would take 15 mins so decided to go for a walk to Tesco. When I returned I noticed my name was no longer on the display counting down my wait time. I then had to wait again for another 5 mins waiting for someone to bring my pizza from underneath the heat laps.it would have been better if I could have done it myself as I did see the pizza on the shelf going nowhere. There was delivery pizzas going on the shelf and going out. My poor pizza was being ignored. Poor little pizza with no friends. I did eventually get my pizza and go home. To find what I got wasn’t what I was expecting the pizza looked nothing like what I had asked for according to what was shown on the menu and advertised product of the Korean BBQ Pizza. What I got wasn’t appraised at all. Didn’t taste that good ether. Wouldn't try this again. Maybe just an off day and very busy but they need to think of the customer experience this didn’t help out me...

Me and my Mrs got in from a party at around a 11.15 so thought we would order a pizza from here. well the delivery driver was coming down my road so I waited outside for him, the porch light was on so couldn't miss us. he had no intention of stopping and went straight past my house, around the corner, back out the estate and waited at top of the estate for ten minutes, walked up to find the guy and then the app said the food was delivered.. so I called up and spoke to the manager who said "sorry he delivered your pizza next door" and then said we are closed now so I can't make a pizza again which is ridiculous. the driver has blatantly taken and eaten our pizza and definitely didn't not deliver it next door, seeing as he didnt even stop down our road. he was rushing to end the conversation and get me off the phone.

my Mrs is pregnant you try tell her that someone else is eating her food which we paid for.

thanks for nothing and now wait for a refund.

the worse bit is because of them we couldn't order from anywhere else because of the time everywhere else was shut.

so beware when...

Horrible customer service! I would give 0 if possible! They deliver my order and they put wrong ingredients on my pizza, when on the order it was clear! And even on pizza box it was correct! I rang them and the rude girl over the phone told me (she understand immediately who I was when I talk about the mistake, so they new the delivery was bringing wrong food) she couldn’t make a new pizza as they were busy and the mistake was due to that! She told me she could credit me some points and she hang up! I called back and told her I couldn’t eat what they sent and I wanted my pizza or get refund, she said for a new pizza I had to wait 2 hours as they don’t have driver! So I asked for refund! She said she was going to send the new pizza ASAP but I must give back the old one (of course I did as it was not what I ordered!)! She hanged up again with no apologies, not even greeting! This is not how to deal...