Junglees — Restaurant in London

I am extremely disappointed and disturbed by the terrible experience I just had at this restaurant. I went to pick up my order, and one of the staff members (a young man) told me to wait outside for 5-10 minutes. I patiently waited outside for over 10 minutes and went back in to check — again he asked me to wait 5 more minutes. I didn’t complain; I just stood there quietly. Then he forcefully told me to sit down, which I did.

After another 10 minutes, I asked the female staff member named Sneha about my order since the first guy was not around. Her response was shockingly rude — she said in a very disrespectful tone: “Your order is still preparing, wait 10 minutes or cancel it!” I asked her why I should cancel it after waiting for 25+ minutes — instead of helping, she went to another staff member (a Telugu guy with a beard), said something to him, and then he came with my order after another 5 minutes.

This third staff member had a horrible attitude — he threw the order at me saying “take it and go,” and started arguing when I expressed my frustration. He even threatened me, saying “get out or I’ll throw you out.” When I stood my ground and said “come and touch me if you dare,” he started abusing and using foul language.

This is absolutely unacceptable. After waiting more than 30 minutes, instead of receiving an apology, I was treated with aggression, threats, and insults.

To the owner: If you care about your customers and your restaurant’s reputation, I seriously urge you to take action — especially against this Telugu guy with the beard who behaved like a street thug rather than a restaurant staff. If this is how your staff treats customers, you will keep losing business — you've already...

Okay, let's start with the Beef Loaded Fries. Firstly, considering I'm not a beef person these particular pieces were actually so tasty! That was until the unbearable spice started to kick in. That's right, a dish that does not have any warnings about how spicy their food is, at least not on UberEats, raises serious health & safety concerns. My mouth was burning for a while after eating it, it's just sad because the loaded fries clearly had a lot of potential. But were let down by how extremely spicy it was, and I can handle a good deal of spice as a South Asian. Oh, and the portion size is pretty small for what you pay for. Next, their Chick Lover burger was also pretty tasty but nothing special, really. Just your typical fried chicken burger except this one is much pricer than the other food chains for some unknown reason. I do appreciate the unlimited toppings and sauces they have going on though. But still, their food is overpriced and nothing memorable. My family and I did visit this branch a few years back and I remember the service and atmosphere being really good. Their packaging is pretty sweet too and they have a lot of choices on their menu. Maybe I just caught them on a bad day since I remember the food was much better then. Nonetheless, there really isn't much incentive for me to order from here again. Unless it's to support the Palestine Campaign they did not too long ago, may Allah reward...

Have eaten in once and was horribly busy with most orders going out to takeaways and we had to wait about 45 mins for our food. The burgers are decent but not brilliant and certainly not worth the wait. Anyhow...things go downhill from there. We ordered takeaway the following time as we didn't want to wait so long for our food, and this can be described as nothing short of a debacle. Wrong order was delivered to us. We rang Junglees and they told us to tell the driver to take it back. Driver was not having any of it...and rightfully soas the mistake was with Junglees. The staff at Junglees then basically refused to engage further or rectify their mistake and put the phone down on us. When we rang again the guy on the phone quite rudely said..."I've told you I can't help you so stop ringing us". What kind of shambolic behaviour is this. Will never order or go to Junglees again and would recommend this is one to be avoided. Read some of the reply to reviews from the owner and you will get a very good idea of what kind of bad attitude you can expect. I for someone certainly don’t want to pay for 1) an incorrect order and then 2) a stinking attitude to boot. Anyhow…we put the payment is dispute. For much better quality burgers and much better service try Smacks in Gants Hill or Bun and Sum in Bow which have truly outstanding smash burgers which Junglees can't be...