KAUAI Virgin Active Mill Hill — Restaurant in London

I recently attempted to purchase food and coffee from the coffee shop located within the Virgin Active Health Club, and I must say, the experience was extremely disappointing. The prices are exorbitant, far higher than what one would expect for the quality and portion sizes offered. However, the most troubling aspect of my visit was the staff's attitude and service. When I approached the till to place my order, the employees blatantly ignored me. They were either busy washing dishes or engaged in conversations with each other, completely disregarding my presence. There was no eye contact or acknowledgment, and when they finally decided to take my order, I was made to feel unwelcome. The staff's demeanor was cold and uninviting, which is unacceptable in any customer service setting. Overall, my experience at this coffee shop was horrible, and I would never return. I strongly urge Virgin Active Health Club to review these concerns seriously and reconsider allowing this coffee shop to operate on their premises. The current state of service and pricing does not reflect well on the club and significantly diminishes the overall experience for...

Updated - You need to get a better system in place with orders!

I placed an order and paid using the reward system a lady came in mins later ordered the same drink and was given my order instead which she subsequently started. When I approached the staff was given a blank look. They remade my order and was brought it over. Said a new system needs to be put in place even if it's a number or they ask for your name to call out then there will be no confusion.

Ordered poached egg on sourdough but when it came to pay the price on the till was different to what was advertised on the board. Ok not by much but there was no notice saying that the prices had increased. When asked why their response was the price of eggs have gone up. Even so the price shown on the board should have been honoured considering, when mentioned to them and was left with a blank expression. the portion size was small and didn't warrant that price plus the toasted sourdough was a...

As a South African who used to frequent Kauai back home this Kauai was such a disappointment and an embarrassment to the food chain. The mango lassi was tasteless probably due to using unripe mangoes as it had a powdery taste. I got the princess wrap with steak and 50% of the wrap was made up of mayonnaise, it’s so overpowering that you have to scrape the excess off. More disappointing than that was the actual steak, it’s so tough and hard to chew that I had to spit it out as it would’ve choked me if I tried to swallow it. The steak just wouldn’t break up no matter what. You can see what I mean by the photos. If you’re reading this and ever travel to South Africa and see a Kauai, please don’t be put off I promise you that the food quality is 100000x superior than this. Kauai in the UK will not...