Saravanaa Bhavan (Kenton) — Restaurant in London

1.3.25 Tasty paneer tikka , malai kofta & garlic naan served by friendly manager Raj & staff Fenil in a clean & ambient environment with crowds building up within the restaurant while waiting for tables! Parking can be a problem. 2.3.25 Tasty & value for money 💰 breakfast served by friendly staff Aishwarya in a clean & attractive environment with background music 🎶 . There should be a facility & option on the card machines to be able to Tip the staff when paying the bill! 5.3.25 Tasty Hara Kara Masala Dosa & Szechuan Noodles (which could have been spicier!) served by friendly & knowledgeable staff member Shivani . 8.3.25 Tasty Punjabi Thali served by staff of very helpful Manager , Raj based in Kenton , Harrow. 9.3.25 Tasty breakfast served by friendly staff in a clean environment . The toilets 🚻 could do with stronger air freshner with coat hangers fixed to the inside of the toilet doors for convenience. 16.3.25 Tasty Parotha , & curry 🍛 with mashed potato served in a clean environment. 18.3.25 Tasty breakfast served by friendly staff in a clean environment with background music. 23.3.25 Tasty breakfast served by friendly staff Fenil with Manager Raj in a clean attractive environment with background music. However, Dessert Menu prices as shown at the table need to be updated as shown on the Main Menu to avoid confusion! 30.3.25 Tasty garlic naan , pudina naan , spicy paneer, raita & salads 🥗 served by helpful Manager Raj & his staff in a clean environment. However, the card machines don't seem to function properly for accepting payments let alone produce a slip that states that Payment has been declined! The Sweet Display Unit at the entrance of the Restaurant should be made secure as it is unstable & moves & which could easily be pushed forward by the customers & cause it to collapse & then resulting in an accident! 4.3.25 Tasty Chana Batura , mashed potatoes & chopped cauliflower curry 🍛 with chickpeas curry served by friendly & accomodating staff of Manager Raj in a clean , vibrant environment. 12.4.25 Tasty Devil 😈 potatoes & Onion 🌰 Rava Kara Masala Dosa served by friendly staff & Managers Raj & colleague Chidambaram in a clean environment while the proprietor Mr Sujivvan stood & watched the staff perform ! 17.4.25 Tasty Mixed vegetable Parotta & Raita served by friendly staff & Manager Raj in a clean & bright environment. 27.4.25 Tasty Chole Bature , Vegetables & spicy Devil potatoes 🥔 served by friendly accomodating manager Raj & his staff in a vibrant & clean environment. 11.5.25 Tasty fulsome breakfast of Idli, Sambar, Masala Dosa & Upama including Devil 😈 potatoes 🥔 served by friendly staff & Manager Raj , including coffee ☕️. However, care should be taken to ensure that food or chutneys served to customers are clean & free from human "hair" deposits which is unhygienic! The toilets should be kept clean with hand washing liquid available. 13.5.25 Full flavoured Falooda served by able manager Raj & his friendly staff. However, should take care that orders are not mixed up & served to the wrong customer! 21.5.25 Tasty mushroom 🍄 rogan josh & garlic naan followed by Ice-cream Falooda with fruits served by friendly staff & Manager Kumaramanglam & staff. 25.5.25 Flavoured Ice-cream Falooda with fruits & nuts served by friendly staff. 27.5.25 Tasty Rava Masala Dosa & chutneys served by Manager Raj & staff in a clean & vibrant environment. The toilets need to be kept clean. 1.6.25 Pity the tasty food of Porotha & Raita with delightful Cocktail of Lime & Curacao 🍸 served by friendly Managers Raj & Mr Chidambaram is ruined by some abrasive & rude staff who are unable to communicate & should not be working in the Hospitality business let alone be employed by Saravanaa Bhavan! 13.6.25 Tasty dishes of Chole Batura , Chili Mushrooms with chutneys & a delightful Cocktail 🍸 of Curacao served by friendly & amiable Managers Raj , Mr Chidambaram & staff in a vibrant atmosphere & clean environment. & not to forget the Ice-cream Falooda! 18.6.25 Tasty North Indian Thali served by friendly Managers...

Visited the Kenton Branch this afternoon. Ordered 4 items. The cashier at the front desk was obnoxious. Hence, when I collected my order, I decided to check the contents to make sure I got what I ordered. That’s when I noticed that the Masala Dosa did not have the filling. When I queried, she told me that all the common accompaniments to the food I had ordered are in one container. Hence, a plain dosa and the potato filling were in separate boxes. Masala Dosa is one of the classic Indian dosas, and the lentil pancake is filled with traditional potato stir-fry. When asked why it was packed separately, the explanation given to me by the cashier was that, when multiple items are ordered, the common accompaniments are packed together to keep the cost down. Now the cashier’s explanation baffles me. When you order a takeaway, you pay for each item, including packing. Saravana Bavan has not stated in their menu or verbally notified that you pay extra for packing individual items. When I spoke to the manager, he rectified the situation and apologised. I will avoid going to Saravana Bavan in Kenton in the future. Maybe this branch expects customers to bring their own containers??? 🥹 I have never experienced such practice in any of the other Saravana Bhavan branches in London. If this was a new practice for the Kenton restaurant, the cashier should have notified me when the order was placed, and I would have happily paid for the containers. This branch needs to ensure the restaurant’s brand value is maintained and the staff are more customer-focused & friendly. Kenton branch with restaurant status to serve food this way is appealing...

I am profoundly disappointed with the service, overall dining experience & hygiene at the Kenton Branch Sharavana Bhavans.

The issues began with our server, Fenil, whose attitude was not only unprofessional but outright disrespectful. From the outset, I felt judged while placing my order. When the wrong order was brought to our table, rather than resolving the issue courteously, Fenil attempted to imply the mistake was mine, a behavior that bordered on gaslighting.

Additionally, the service was painfully slow, and the food quality fell far below acceptable standards. The chilli paneer, which I was particularly looking forward to, lacked texture, and had virtually no flavor. To make matters worse, when we requested containers to pack leftover food, we were given a box containing a brown, fungus-like substance—an appalling lapse in hygiene.

As if that weren’t enough, the staff's careless handling of the metal plates nearly resulted in one striking my face while clearing the table. This lack of care and professionalism significantly compounded the negative experience.

Given the extent of these issues, I believe it is only fair to request appropriate compensation for this ordeal. My intention is not to disparage your establishment but to ensure such incidents are addressed so that no other customer has to endure what I did.

I trust you will treat this matter with the urgency it deserves and I look forward to your response. Please let me know how you intend to rectify...