Sir Julian Huxley - JD Wetherspoon — Restaurant in London

Great atmosphere but always new staff and young whom just stand at the till and don't know how to queue customers, hense waited for ever to be served whilst people walked in and got served immediately. Training is not given to staff now days. Stand by the till and you're be served immediately. So wrong. Updated March 2020 On the up as staff training given hopefully following this review. Staff are being shown to queue customers and voice they are queueing to staff colleagues behind the bar. Very well done team. Hope it continues.

Update June 2023 Following my experience in the afternoon drink in the Huxley. I don't know if a new manager has been appointed but I have noticed bar staff insisting all customers must leave the bar areas after purchasing an order from the bar.? Even when the establishment is half full. To insist all customers leave the bar area after ordering is very odd to me - to a point staff telling customer's your not being served next time? Really? I am a regular visitor to this establishment and many local bars and restaurants in the area. To find this approach to customers is unnecessary. My observation towards customers are somewhat unprofessional in my opinion - plus with Birch hotel now open nearby, many people will visit the Huxley for the first time for drinks at the bar. On weekends when capacity is near maximum, this rule is retracted. I feel staff are not using common sense following staff training. Clear signage should be advised on arrival to paying customers to decide on ordering to reserve the the right to leave the establishment if they are not happy with the request. To request this after ordering and refusing to serve again is not professional. Management/staff need to be clearly advised on this matter. The customer/management rapport is being compromised currently and a resolution needs to be addressed and resolved as soon as possible...

I recently visited this pub for breakfast with my wife and 2 kids and a more appalling experience I could not imagine.

My wife ordered the Eggs Royal. 10 minutes later, someone came to inform her that there was no salmon. She switched to the Eggs Benedict. I too was having Eggs Benedict. 10 minutes later, they came to tell her that they had no more muffins and would she mind having the meal on a bagel instead. I was lucky enough to have the last surviving muffin for my own Benedict.

When they finally brought the meal, her pouched eggs were hard as a rock. The cordon bleu chef back in the kitchen managed to get the consistency of my eggs correct but hers were terrible. She called the waiter and told him to remove it from our table.

At the same time, my son had ordered the Traditional Breakfast. It arrived without a sausage. The waiter was duly informed and returned with the sausage in a bowl. It seemed to be an effort for the guy to breathe, let alone offer a decent service.

The cappuccinos are a happy ratio of 50% liquid and 50% froth. If a place like Costa served coffee like this, they would have been out of business long ago.

The management that results in (A) insufficient stock to allow patrons the privilege of getting what they ordered along with (B) a level of quality control that staggers the imagination makes this, without doubt, the single worst operation of it's type that I've experienced in Croydon.

I'm not ridiculous enough to expect compensation because any such offer would, more than likely, necessitate me having to set foot in the place again.

I sent this email to their customer service department 12 days ago but no response yet. I guess they're conducting a thorough investigation and lessons...

My dad and I go in there on a Friday evening regularly and sometimes during the week after a hard day at work. We order the same thing every time - 2 Pints of Black Dragon, a double Strika and a double Glenmorangie. It always costs us £17.86 (£3.88 x2 + £4.21 + £5.89) which we think is reasonable compared to other people in the area.

Today we got served by a new member of staff and she charged us £19.19 (because she charged us the price of 2 single Strika's when they clearly sell it as a double) I went to speak to the manager as there was a discrepancy of £1.33 and he said "dont worry about being overcharged" and I was like "yeah I kinda of do" (because in my mind you should charge customers right. He did a re-print of the bill and to try and make himself look goof, he said that "Oh you must have been served by a nice person as the price that you got charged is correct and you probably owe me £500 for the short charges that you paid" and a female member of his team was there defending me and saying that I was right because she is one of the few that serve me all the time and she always charges me £17.86 and he dismissed her.

Basically I know that its £1.33 but its the principle that he tried to be coy about it and cover up the fact that (in his heart of hearts) he knew we'd been overcharged instead of apologising which was a surprise for me because it was as clear as day.

My dad has already stated since we came home that we wont be returning to the Huxley as he is offended about what happened and the fact that the manager never owned up to the mistake but me personally I hope thats not the case as I like the place, the staff and the fact that they serve...