Starbucks — Restaurant in London

Subject: Complaint: Incorrect Drink and Poor Customer Service at Starbucks 0765 Welcome Break M1 London

Dear Starbucks Customer Service,

I hope this message finds you well. I am writing to formally express my dissatisfaction with a recent experience at your Starbucks store located at Welcome Break M1 London (Store Number 0765).

On my visit on 1st June 2025, I ordered an iced latte, as I regularly do at various Starbucks locations. However, the drink I received was simply a regular latte filled with ice and water, not the standard iced latte I am accustomed to. I politely returned to the counter and explained this to the barista. They remade the drink, but unfortunately, it was the same as before.

Despite my efforts to calmly explain that this was not how iced lattes are typically made at Starbucks, a staff member named Hina, who had not made the drink but was present at the counter, responded with rudeness and dismissiveness. She insisted that they are well-trained and that the drink was correct, ignoring my polite explanation as a regular customer who frequents various Starbucks stores.

I am disappointed by both the quality of the product and the lack of professional and courteous customer service during this visit. I would appreciate it if this incident could be looked into and addressed appropriately. Furthermore, I would like to know what steps Starbucks will take to ensure that customers consistently receive correct drinks and respectful service at this location.

Thank you for your time and attention to this matter. Date of Visit:...

TERRIBLE! Absolute clown show of a delivery. Took nearly 2 hours because Starbucks thought it was a good idea to let my order rot on the counter for 40 minutes before even bothering to hand it to a driver. By the time it crawled to my door, the “iced” drinks were just sad puddles of water and the hot food was ice cold and disgusting. Paid premium prices for something that tasted like it had been dug out the bin. Honestly, if you can’t get a coffee shop order right, don’t bother...

Not only is the main entrance broken, but so is the experience. Surely the point of a franchise is to make the same service available in more places, with the same level of customer service. Unfortunately despite having free drinks to claim within the app as a loyal customer this branch is unable to accept this.... interesting as loyalty is built within the app, but not...