an hour ago The service I received today was devastating. If there were option for no stars I would have chosen that. I went in the subway I wasn’t greeted well. I asked for a 6-inch sub meatball and chicken tikka. The meatball sub was for my daughter, I asked for the meatball to be cut so it would be easier for my daughter to eat. I have been to subway before and this has never been a problem. The server told me with an attitude that I don’t cut the meatball. When asked why she said it’s extra work. She explained she would have to wash the knife. It sounds like the Neasden subway don’t like washing their equipment because it’s too much work. Then I explained I have received this serve before at other subways and this subway too. She then went on to explain to a pregnant woman(me) that it’s not cost effective. And customers get into bad habits. Excuse me my understanding is one of the core beliefs of subway is that the customer chooses and decides how their subway is made. I explained customer service is key to any business. She said customer service is just smiling at the customer. Which by the way she was not doing either. This isn’t the first time this has happened, my husband received a similar service from the same lady. He told me the she was rude and said “you British people just complain”. This is profoundly rude and said much more to follow. I decided to ignore the incident. When I was going to pay she told me that she had spoken to the manager and the manager said she doesn’t need to cut the meatballs. So I see the problem not only with the staff at Neasden subway but the management too. Is that how you teach your staff to believe towards customers. This is...
Read moreDo not go to this subway unless you want to be disrespected by staff member called Yatish He was rude and lied that the owner of subway said he is not allowed to serve me. Staff here need retraining on how to speak to people. Won’t be visiting subway ever again because of Yatish. He doesn’t even know who the area manager of subway is. Very disrespectful and dishonest person. I don’t understand why subway hire people like Yatish as they give company and brand a bad name. Do not go here unless you want to be disrespected by Yatish who pretends they are on the phone to ‘owner’ of subway but really wasting time on the phone to their friend. Yatish said I have to go back to my original subway and be served there in order to receive discount which is completely untrue as this was not stated anywhere on the email. Very unhappy with this...
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