Where do I begin, my daughter booked and organised a table as a surprise for my 50th birthday, two months before the date. The table was booked for 7pm, my partner’s job was to get me there for 7.30. When I arrived I was greeted by everyone there for my celebration standing in the doorway. Still waiting for the table. We as a party of 16 had to wait until 8.30pm to be seated. It then took the staff who were obviously understaffed nearly 30min to ask us for our meal order, the starter was served to the table relatively quickly. However the presentation of the food looked like my 2 year old grandson had placed it together. I personally had the garlic prawns. I had on my plate 3 tiny king prawns with a tasteless sauce poured over it, with 4 pieces of pitta thrown on the side. The best starter served was mussels it was presented and tasted lovely. After the stater was served they intermittently removed plates from our table over the next 20min. The man that was obviously tasked with the job of removing empty glasses from the table for some unknown reason decided to ignore the empty glasses on the table and remove to of our party full drinks. After an hour of waiting and asking where our main course was, a waiter rocked up to the table to ask if we would like coffee and dessert. Our main course arrived they completely forgot one of our parties main course, one of them was cold and the others were lukewarm. The venue is a beautiful venue, the ladies singing were amazing. I’m not sure if they just take bookings and hope for the best that parties will not turn up, it may be that this was a particularly short staffed night. I am sorry to say I will not be returning or recommending this...
Read moreOur experience at this establishment was unfortunately marred by aggressive and unprofessional management. We attended for a bottomless brunch, an event we are quite familiar with, and were well aware of the typical protocols. We were informed that we could order another drink once our current glass was halfway empty. However, one of our party received a new drink without requesting it, and the waiter then cleared her previous drink, which still had a few sips left.
When my friend expressed confusion and pointed out that she had not finished her drink nor asked for a replacement, the waiter, who later identified himself as the manager, responded in a shockingly aggressive manner. He chastised her for wasting the drink and suggested that she wouldn't have done so if it wasn’t a bottomless brunch. This interaction left my friend visibly distressed.
She approached the female maître d' to explain what had happened, who was understanding and offered an apology. However, the manager, having noticed the complaint, returned to our table and began aggressively demanding to know what had been said to the maître d'. At this point, I intervened, pointing out that his behavior was unacceptably rude, to which he retorted that if we thought this was rude, he could certainly show us what true rudeness looked like.
This was, without a doubt, the worst service experience we have collectively encountered at a restaurant. Although the food and entertainment were enjoyable, the overall experience was so negative that none of us would recommend this venue, nor do we...
Read moreWe met up for my 50th birthday celebration and were planning on spending the night there, easily doubling our food bill with cocktails etc. Sadly, it was not to be.
The Good: The kleftiko was lovely, soft, tender, delicious
The Bad: From the minute my friend arrived, the manager kept asking if the rest of us were arriving. When we arrived, he moved us off the table onto a smaller table
The minute we finished our main course, the manager said to us that we should go upstairs and dance. We were planning on dessert but agreed that would be nice. Well, we paid, went upstairs only to be told it was a private party. We had no option but to leave and honestly felt we weren't welcome from the minute we arrived. Why they'd turn down an easy £200-£300 cocktail bill, I have no idea. Surely the margins on drink are higher, and less labour intensive, than food?
I ordered the passion fruit mojito twice but didn't get to drink it - the first time they brought a litchi martini for my friend that had no litchi in - I swapped with her. The second time, they brought a (bad) plain mojito for me
The spanakopita was not good - all chewy pastry and no filling
The Ugly When we were paying, I thought it was weird that the waitress angled the card machine away from my friends so they couldn't see the total. We'd agreed to pay £50 each. Two of us were charged £60 before we realised what the waitress was doing and we were able to adjust the remaining amounts down. Absolutely disgusting behaviour.
Two stars for generous food portions and...
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