The Thatched House — Restaurant in London

Pub is grubby looking , walls have gravy splashed up them. Staff on the day of Xmas wasn’t very cheerful or had much personality. One of the girls that served us our drinks at our table had filthy finger nails which I think is disgusting if you’re serving food and drink. Paid over £200 for three Xmas dinners - totally overpriced for what looked and tasted like a supermarket already made frozen roast dinner that you put in the microwave. Potatoes were the worst thing on the plate even the waitress agreed. Those dinners were more like £10 per head than the £70 per head that we paid. Overall shockingly disappointing & waste of money & will never go back. Starter was ok but they over toasted the ciabatta style bread which ended up and crispy and crunchy like croutons. The manager on the day Zoe was very helpful and offered me a partial refund which I accepted. This was the first year we decided to eat out for a change for Xmas day and save all the hassle of cooking and tidying up but I really wish we hadn’t of bothered and had stayed at home and cooked a proper Xmas dinner and took time and care in the cooking of it because there was no care or thought at all in this awful meal. I never even ate my meal bcos I simply could not , it was that bad ! Ruined Xmas day for us this did. Never again ! Would defo NOT recommend the Thatched house for food - especially not Xmas dinner . Needs so...

the outside area had not been cleared of snow - I had my 90 yr old mother with me - it was treacherous under foot. The whole place was freezing cold and apologies given but not acceptable. We were able to be moved to a table next to a radiator after threatening to leave - explanation give that the windows were inadequate and they could not keep the room warm Soup arrived cold - sent back - explanation give that the kitchen had problems keeping food warm Main course - most of food was cold. My meal was reduced from what I would normally receive - only 2 scallops and 4 small prawns - usually 3 & 5/6. The sides - hallumi fries were inedible as well overcooked & onion rings again cold. Refund of these two items was given after complaining. Ladies toilets not working - had to queue to use disabled toilet. As a result toilet was not particularly clean

We were not the only people complaining about the coldness of the room and the food.

This was supposed to be a lovely meal with my mother before Xmas as a special treat. This was always our local place to eat. This is now the 3rd time having a bad experience. WE WILL...

Lovely pub, excellent food, really nice. Some in my party had the chicken and it was absolutely lovely.All the food and desserts was good. The decor was lovely with a real fire, comfortable chairs, Toilets were reasonable clean with a baby changing room. All in -all a lovely pub, BUT.....the waitress we had actually spoilt the whole meal, she was rude, deliberately slow and condescending.we were given the wrong menus which she literally screwed up at the table and shouted at the host that she had given the wrong menus out, came back to the table and didn't explain the menu although we asked her for suggestions. We actually thought maybe she owned the pub because of the way she was acting. But she was the waiting staff, she was constantly at the bar or outside smoking, with other guess having to get up from their table to see where she was. It did spoil the afternoon. But I would still recommend this pub becasue the food is great.Just that particular waitress let the whole pub down, she's more suited to harvest ers then this...