Tortilla Brunel — Restaurant in London

Big fan of tortilla but my recent visits to this branch have been far from good. I appreciate that this is a fairly new branch however the staff are very undertrained with minimal knowledge of the menu. My past experiences have included, lack of ingredients, equipment not working (heating machine), employees not knowing how to fully ‘build’ a burrito and passive/rude customer service. I hope this review allows management to restructure and educate the team so customers can...

I am a vegetarian, I order a vegetarian burrito and there was chicken in it, this SO DISGUSTING OF THEM, I am a vegetarian for my beliefs, I don’t believe in eating meat and they have put meat in the vegetarian option. I plan to take this further, but for anyone who is thinking of eating from here, I strongly advise you not to, if they don’t respect this, then who knows how they are...

Don’t get the vegan burrito. A few bites will make you feel ill. The strange substance which I was told is made from beans and soya tastes weird and has an awful texture. The salad and beans were fine. I’m wondering if you get it with only the rice salad and beans that would improve the taste...