Twickenham Spice | Restaurant & Takeaway — Restaurant in London

To describe the experience of Twickenham Spice as a bad one would be an understatement. I would say this was the most challenging experience in ordering takeaway I have ever had and the subsequent food poisoning brought one of our party to their knees.

755pm (23/12/2021). Twickenham spice has an excellent menu and as a group of 4, we ordered mainly vegetarian dishes, with 1 chicken dish, rice, sides and sundries.

900pm. Our order arrived through Uber Eats. As we emptied the bag it was clear that a large part of our order was missing. We opened the food that was there and it was clear this wasn't our order at all. There was no receipt on the bag, so it must have been a mix up.

We called the restaurant, they apologised and said they would send someone to pick up our food and would deliver us our food in 15 minutes. A mistake had been made and we were happy with the resolution.

The restaurant was also very keen to blame uber eats for the mistake, but this seemed quite strange, as the uber eats delivery rider had just taken what he had been given, to the address they are given. It seemed quite clear to us that the restaurant had not packaged the orders properly and had sent them to the wrong people.

915pm. Anyway, we repackaged our food, and someone from the restaurant came, but he didn't bring us our food. This was rather strange and he just said it was on the way and it would be there shortly. How wrong someone could be…

This drew us to 1 of 2 possible conclusions.

The restaurant was swapping the food. This would be pretty unhygienic given both mistaken deliveries had been opened etc. This option made us very uncomfortable.

The restaurant believed we were trying to steal the food and wanted to check that we indeed did have the wrong order. If this was the case, preparing our order simultaneously would have been sensible.

Anyway having returned the food, we waited for our delivery.

945pm. Still no sign of our food. We rang the restaurant and were told it had left the restaurant and was on its way. We checked and from Google maps the delivery time, was 8 minutes so again we were patient.

1005pm. Still no sign of our food. We rang the restaurant again, and were similarly told it was just leaving the restaurant and was on its way.

1025pm. Still no sign of our food. We rang the restaurant again, and were again told that it was definitely on its way, and would be here shortly.

1030pm. Food arrived. 2.5 hours after ordering. This really was unacceptable, and the restaurant clearly hadn't started preparing our order, possibly hoping to do the swap. Then after a huge delay had cooked up the fresh food. I warn everyone to be very careful with this establishment, they do not follow life norms.

We were all quite tired and very hungry from the experience and had to eat our curry at almost 11pm. The curry did indeed taste very good, but having dinner this late, I think anything would have.

9am (24/12/2021). For the meat eater in the party, Christmas eve began with a severe bout of diarrhoea and vomiting. It must have been the chicken patia. This illness would extend through Christmas day and boxing day, with the poor guy bedridden and not having any Christmas turkey. Merry Christmas from...

Looking at previous reviews we eagerly anticipated our order from Twickenham Spice. However, our excitement quickly turned into disappointment upon actually trying to taste the dishes.

The flavours that we had hoped would dance on our palate were sadly absent. The dishes lacked the vibrancy and depth that are characteristic of authentic Indian cuisine. From the saag paneer to the mushroom bhaji each dish fell short of expectations.

The daal known for its thick and creamy texture, tasted bland and was ridiculously watery and thin, almost as though it had never seen a lentil. Similarly, the garlic naan lacked garlic and anything to make it moist, also the size of the naan was on the small side (in this case that was a positive as it meant less of the dry tastleless bread)

In addition to the lackluster flavours, the portion sizes were also underwhelming.

Overall, our experience at Twickenham Spice was disappointing and a name change might be needed unless they actually start using spices. While the convenience of takeaway is undeniable, the tasteless food failed to deliver the culinary experience we had hoped for and had this been in a restaurant we would have sent everything back.

Don't waste your time or money with this one there are better...

Twickenham Spice food is outstanding. The best Indian cuisine around. Definitely a cut Above the other Indian restaurants in the area , the chef specials are always a winner but the menu overall is fantastic! The biryani dishes, currys and sides are delicious. This place is a real gem..whether it's for a takeaway or a sit down meal, I highly recommend it.. The service is great as the waiters are lovely, patient and caring. They cater exactly to meet your needs and understand the importance of delivering a great customer service. They check up on you, care for you in general and ask if you need any further assistance. The meal we didn't have to wait long which was fab. The food came warm and was well presented. The aroma was 10/10, hats off to the chefs. Keep up the hard Work. The atmosphere was great, nice, clean and calming. The complimentary starters are simple yet lovely. Exactly what you would wish for when you go to enjoy a lovely evening meal. You need to try! Your mouth will love you for the rest of your life. You will keep coming back for more. Make this your regular Indian restaurant. Your expectations will not...