The Star — Restaurant in Malvern Hills

I had a very bad experience yesterday due to a large party with some very drunk people at the adjacent table. A constant noisy barrage of extremely bad language, which was ruining what was supposed to be a celebratory meal. After the starters we asked the staff if they could request that the language be moderated. They had a brief word with one member of the group, but the result was that it got even worse.

We asked to be moved elsewhere (otherwise we were going to leave) and fortunately there was a table at the bar, which was quiet and pleasant. The serving staff were apologetic (as I'm lead to believe were some members of the large party), but frankly it's debatable whether they should have allowed this party in, and certainly shouldn't have been serving alcohol to some of them who could barely stand.

There was no offer of a reduction in the bill, or free drinks, or anything like that. It seemed to me that the revenue from 20 or so heavy drinkers and eaters was more important to them than their reputation as a decent restaurant.

I've been coming here for years, and the restaurant is usually quiet. The takeaway food and real ale are good too. This was originally a 4 star review prior to yesterday, but it's unlikely I'll be going back there...

I have tried them all in Malvern and the Star is miles ahead when it comes to the quality of the food, you do pay a little extra and it’s worth it.

The bar is a relaxed pleasant area where you can have a drink whilst waiting for your take away, the Beer is top quality and so is the service. 9 times out of ten we have a take-away if we eat at the restaurant we request to have the food in the bar area.

I do have a problem with the star which is the main restaurant, its lacks atmosphere and is not a pleasing environment to eat in which is such a shame because it lets down the food and service. The enormous water feature at the back of the restaurant is irritating and distracting too.

If the restaurant was modernised it would...

New to Malvern, we were on the hunt for a local Chinese takeaway and so we took some advice from Facebook, deciding on The Star. We arrived and had a little nosey through the menu - loads of loads of options, meat fish and veggie. We ordered with the friendly lady behind the till and waited in the entrance area (nice seats and tables, so we were cosy while we waited!). Food was ready quickly within about 10/15 minutes. We noticed there was also a dining in area that we are tempted to try next time.

Food was delicious and plentiful. Price really good for the quantity and quality you're getting too.

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