The Bulls Head — Restaurant in Metropolitan Borough of Solihull

OMG RUBBISH - if i could give no stars I would, this was the worst it has ever been here; we spent almost £400 and I wish I had never came here, we were inside and pre booked (a joke). Service - this was absolutely shocking, they could not even get drinks orders correct, the table became overflowing with empties and no-one came to collect them. Food - OMG RUBBISH, one of our party didn't even get their meal most had finished before it came then we had to ask for it, and the arrogant, ignorant, unprofessional big guy with beard (I believe to be the duty manager or something) never introduced himself when he spoke with me - questioned that I actually ordered the dish (fish and Chips) wow, as I had to pre-order the food as well I hand my pre-order form to hand and evidenced (inspector clouseau ) that I had in fact order it. The Steak was over done despite being asked how do we want it (medium rare) not that difficult so that person did not eat at all, other food was basic at best Shocking food. Customer Service - What customer service, there was only one guy who was concerned about our complaints and disappointment, probably because he wasn't watching the football which was the excuse we were given, THIS IS NOT AN EXCUSE WE PAID ALMOST £400 for rubbish. Value for Money NO WAY.

There needs to be a shake up here company with how it is managed/lead, and just because there is a big football match this does not mean your paying food customers should suffer because you have drink paying customers - Don't put food on if there is a big match. We will never come back even thought the nice guy did take of payment for steak and fish and chips - this is not the point.

Something has to seriously changed here all comes from how they are lead. Sort it out, I will be emailing the company as well.

A very unhappy...

REVIEW EDITED

The manager, Lucy, reached out to us and we went back to give The Bulls Head another try. Lucy and her team gave us superb communication and organisation before our visit.

We visited on a weekday evening. The weather was beautiful and the pub was fairly busy. We were seated quickly in the very pretty and well laid out restaurant area. The tables are well spaced and do not feel overcrowded. The seats are comfortable.

Service was very quick and the bar and waiting staff met all of our expectations. They were professional and very friendly. We were a little nervous to return. But we settled very quickly.

The food arrived hot and fresh. All of our dishes were incredibly good quality. The ingredients obviously fresh. The flavours perfectly balanced. Everything cooked perfectly. I can safely say you could order anything on this menu and be very happy with your food.

We were not able to stay for very long after the meal as we had snuck out on a "school night". Which was a shame as the atmosphere and beautiful outdoor areas would have been wonderful to relax in.

All of which definitely means we will return, frequently. Everyone drops the ball now and then. We are all only human. How you react to that is what makes you special. Thank you to Lucy and her team for asking us to have another go. You fully, and then some, redeemed yourselves. Thank you, we will see you again soon.

ORIGINAL REVIEW Waited around thirty minutes for table service. Despite asking for help twice. Never even saw a menu. Gave up....

My partner and I came here this evening for a bite to eat. The venue looked great and had a nice feel to it. The food looked a little pricey but it seems like a fairly upmarket venue so that’s not too surprising.

I’m not able to say whether or not the food is worth the price, because as we walked in we received some incredibly homophobic remarks from a couple of young-ish male patrons sitting outside, who looked to be regulars. I didn’t hear (my partner did) and so wasn’t aware until we sat down inside. The kitchen was just about to close but the staff kindly said that we could still order some food if we ordered quickly. But after I found out about what was said as we walked in, neither of us felt particularly safe or in the mood to go out to dinner anymore and we decided to go home.

It’s a real shame because the venue looked great and very welcoming. If we hadn’t had that experience as we walked in we would have definitely sat down and had dinner, and the pub would have been a great regular spot for us to come to, but we can’t go out to eat somewhere that we don’t feel safe at.

It came as quite a shock to us that in 2022, people feel entitled to make such remarks, especially in such a nice-looking and upmarket venue.

It goes without saying that I don’t blame the staff or venue for this, but I felt it was the right thing to do to write this, to alert the venue about the incident, and to warn other LGBT+ customers about the experience we had, as we would hate for anyone else to have the...