Domino's Pizza - Newton Leys — Restaurant in Milton Keynes

Would give zero stars if I could. As we can no longer get deliveries from our closest store, we now have to use the Newton Leys delivery. They have always been very slow, but tonight was the worst ever. Ordered our food at 19.26 (payment went thru & confirmed by email) at 20.30 (1hr10mins later) we get a text saying the food is on its way. At 22.15 (2h49mins after confirmation & 1h45mins after leaving the store; it's a 5 minute journey by car) we finally manage to ring through to the store after 10 attempts, only for the woman in the store to bluster about the food leaving the store, but no explanation as to where it was. The woman then said she would re-cook the food, but I would have to collect it (even after paying the newish delivery charge!). I cancelled the order, over the phone & am still awaiting my refund. We did not even get an apology, let alone an explanation. We'll never use this...

I’ve just had the MANAGER argue with me on the phone REFUSING to make a pizza I have ordered regularly since they opened! My son is allergic to milk therefore I have to order either a medium or large to get a vegan base with vegan cheese (which also costs me £2 more than a normal base) but he has normal pepperoni instead of vegan. This has never been a problem before as I’m being charged the same as a large pizza with FOUR toppings when he’s only having ONE! This ‘manager’ was also referring to me as ‘Sir’ and when I said I’m a ‘Miss’ he started getting all shouty!! Every member of staff I’ve ever dealt with at Newton Leys has been polite, friendly and professional- until now. I will never go to or recommend this branch ever again- unless he leaves 😂 My 6yr old son doesn’t understand why this ‘nasty man’ can’t do it for him when the other staff...

Like others on here I can only say that this Domino's is absolutely abysmal. Out of the several chances I've given them they've been late every single time and when you ring up to ask where the pizza is (after the app tells you to "enjoy" and that it's apparently been delivered) you get met with utter indifference. I'd rather drive to our old store in Bletchley or order from Papa John's than waste my time ordering from this absolute shower again. Has to be a contender for the worst Domino's in the country. I can only assume that the few 5 star reviewers work there... And I use the word...