Starbucks Coffee — Restaurant in North Hertfordshire

I visited this Starbucks yesterday (Sunday 9th August 2020) and just like the last time I visited it was a bad experience. I was only second in line and yet after making my order it took 15 minutes for my drink to be made. Once I received my drink (which was awfully made) I requested a straw as I struggle to drink without one and the member of staff was very patronising and decided to show me how to drink from the new cups without a straw. I said I would still like a straw and it got thrown on the counter and as I was taking the lid off to use the straw I was rudely directed to the bin. I am really not happy with the service at this Starbucks, last time I visited my matcha latte was a cup of milk with big round chunks of matcha powder. The staff at this store need further training on both customer service AND how to make the drink offered on the menu. Staff spends too long chatting behind the counter and complaining about their shifts instead of doing their job. If I decide to pay almost £5 for a drink I expect it to be made properly and for it to be served...

As a longtime Starbucks customer, I have always held your brand in high regard for its quality and consistency. However, my recent experience has left me questioning whether that trust was misplaced.

To begin with, the coffee was more expensive than I had anticipated. While I understand that premium products can command a higher price, I firmly believe that quality should match the cost. Unfortunately, this was not the case in this instance.

Not only was the coffee overpriced, but the quality was also subpar. The temperature was too high, making it impossible to enjoy the drink without risking a burnt tongue. The milk, which should have been frothy and smooth, was anything but. The absence of frothiness made the coffee unappealing and negatively impacted its taste.

This disappointing experience has left me questioning the value I have previously associated with your brand. I am discouraged to think that Starbucks, once synonymous with exceptional coffee, may no longer deliver on its promise of quality...

A huge thank you to Sean and the Starbucks team on Friday night 2/12. My husband and I. We were waiting for AA relay truck for the third leg of a long journey from Heathrow to take us back to Derbyshire (car had had catalytic converter stolen whilst we were on holiday). We had had very little sleep after a long haul fight and we’re desperate do you get ourselves and our car back to Derbyshire. Sean kept us supplied with coffee for the journey home. Thank you once again for accommodating us in Starbucks you really are kind people and it doesn’t take much more than a coffee and a smile sometimes to support people when life goes a curved ball. Keep up...