Costa Coffee — Restaurant in North Tyneside

Another 'meh' Costa location which cements their reputation as the poorest of the big coffee chains in the UK (Nero has better coffee, Starbucks better spaces, and Pret better food - and let's not forget Greggs which is giving them all a run for their money across the board).

That said the staff here are lovely. Game for a bit of banter and a laugh and clearly the reason why your cohort of regulars keep coming back. I hope you look after them as well as they look after your customers.

This location could be vastly improved by getting the basics right. Why is the WiFi broken? Why is it so dark? Why are there flyers strewn across every surface? And why is a flat white served in...

I visited with a friend on Saturday 22 December. He bought the coffees and handed over my Costa card. The person who served him didn't give him the card back. I didn't realise this until the next day and had to go back to collect it - but it should've been given back straight away. My coffee wasn't very nice, which is unusual for Costa. The next day I bought 2 Santa gingerbread biscuits at £1.65 each and was charged £3.90 total???? Looks like the staff can't add up! The toilets were also unisex and very dirty and smelly. This is not the stand I expect from Costa and I won't...

Last few time I've used this costa has sworn me off coming here again. First time the drinks were cold within a minute of walking out the door. The second time the server, older blonde lady with glasses, first over charged me and then despite being told 3 times that it had to be made with soya milk still made the hot chocolate with regular milk. Then said to my partner that she hadn't asked for soya milk despite repeating it back when we ordered. Really disappointed as costa is...