Greggs — Restaurant in North Tyneside

Painfully slow drive thru, what's supposed to be a quick service took nearly 15mins from entering the queue to actually getting the goods. Why after giving the order are goods not just ready to pay for & collect at the last window? Staff double wrapping goods in takeaway bags when already wrapped in bags, lady taking too long to take money & deliver goods, leaving a huge queue (10am sun morning), she seemed to like to engage with the customer at the actual window, to the detriment of the drive thru queue. Greggs a lot to learn from McDonald's. I went into the shop after that. Only two on the counter & baking too. Seems odd that they only bake 4 items at a time so I failed to get the original items I went for both in the drive thru (breakfast goods) & (sausage & bean melt) at the counter. Come on greggs your breakfast service is usually much better than this. This is supposed to be the flagship, right on your doorstep, please iron...

I have visited 3 times now, and all 3 times they have not had the items I wanted in stock. And what we did buy was a cooked sandwich and some of the chicken nuggets. The sandwich wasn't cooked properly and the nuggets were honestly the driest chicken I have ever tasted, they had obviously been 1 over cooked and 2 been standing on display all day. Items in the cooked section should only be displayed for 1 hour, because after that they dry out and have serious chance of germs. Having worked as manager of Sainsbury's cooked section I'm aware of the dangers of leaving food standing on a hot food counter. You can still sell them but you need to reduce them to show the customer they are expiring. Instead I got charged £15 for dry nuggets that had to be thrown in the bin. The customer service is ok, not great not poor. For a fairly new build it isn't in great shape, windows dirty inside. Stuff...

I don’t think I’ve ever used a Greggs drive-thru as consistently awful as this one. Have used the drive-thru on multiple occasions over the past couple of years and every time without fail it is the slowest service. As other people have mentioned you’ll be waiting 10 mins at the intercom with no response. You’ll wait another 5 or 10 mins in front of just one car at the next window, then you’ll wait another 10 mins at the window for your food. God knows how they manage if there’s more than 2 cars. But hey it’s Greggs, cheap as chips and good value. Perhaps not if you value your time - at this...