The Powder Monkey — Restaurant in North Tyneside

So after waiting for days to go in and see ALLISON the manager (who refused to give her last name so apologises for not including that in here) my partner was told he still wouldn’t be allowed in but not because of the incident two years ago. He isn’t allowed in because of the original complaint which I logged. Firstly, the staff told us to write a complaint that day if we weren’t happy with them because there was no manager in to speak with. Therefore that is exactly what we did. What I wasn’t prepared for however is the absolute vile attitude of the manager which I had to deal with today. When I told her that it wasn’t fair to penalise us over writing a complaint which her staff told us to do, she said “if they told you to jump off a bridge would you do it?” I can’t see any scenario where talking about suicide is acceptable, it certainly isn’t professional and I expected more from a Mitchell’s and Butler property. I would like to take this complaint higher now as the “manager” was nothing short of an insulting joke. Staff cannot punish paying customers for writing a complaint when it is within company policy for customers to be able to do so freely without fear or repercussions. However in this case we feel personally attacked by the sheer cruelty and unprofessionalism of this woman. To add to this, she was actually shouting down the phone to me so I hope the phone is kept somewhere private as this certainly would have been distressing for other customers trying to sit and eat in the restaurant today. The manager actually called me back after I told her I was going to write another complaint and said “that’s exactly why you aren’t getting in”. Wow. Very mature and very...

This place is great decided to come in on Wednesday the 28th of February while the snows were going mad we came in for food and drinks it was so warm inside there was a full house barely any tables left so at first impressions if they've got people going in those weather conditions they clearly doing something right the atmosphere was super chilled and relaxed I ordered a bottle of white wine and also food we were sat waiting for about 20mins before our food came out nice and hot at the same time you do have too go and get your own cutlery but that was an issue my friend ordered the curry I didn't understand why the huge tray but it comes with alot poppadoms, samosasas and onion bajis everything was cooked perfect and my friend was happy I got a skyscraper burger the nacho style cheese sauce was a perfect touch I must say think im stealing that one I must say for being part of a chain they really are the best sizzling pubs restaurant I've seen I'd love too go back and highly recommend that everyone...

Staff we nice and polite, I'd say this was more an upbeat local bar.

Food was pretty bland and expensive for what you got we would have given it a 3/5 overall but dropped to a two when my 3 year old daughter told us her corn on the cob was cold - when we checked we could see it was actually still frozen, we asked for it to be sorted they must have microwaved the same piece for a minute and sent it back out with the poor kids teeth marks still in the corn. Also they forgot to bring out her pudding, we had to go and ask them about 40 mins after her lunch. *I can see the value has replied below - we were only visiting for the weekend to see family - their feedback is that it's usually brilliant food and they are regulars there, so there is no need for us to call or expect any thong from you and in the staffs defence it was very busy that night with birthday parties etc, so we can see how things get overlooked but they were still worth mentioning on the review....