McDonald's — Restaurant in Nottingham

My encounter with the McDonald's Nuthall Rd drive-through on the 23rd of last week left much to be desired. My initial order was a caramel frappe, which they regretfully informed me was unavailable. I decided to order a Coca Cola as a replacement, only to be met with further disappointment when I reached home and found the drink to be terribly watery.

Optimistically, I returned to the Nuthall Rd branch today to discuss the previous incident, providing evidence of my regular patronage – over £60 per month spent at this very McDonald's. The manager, to his credit, confirmed there had been issues with their drinks machine the previous week. With this in mind, I asked if they could perhaps offer a free Coke this time around as a gesture of goodwill.

Shockingly, they declined, citing company policy as the reason they couldn't offer any form of compensation. I was left feeling overlooked and underappreciated as a dedicated customer. Poor product quality is one thing, but the lack of effort to rectify the situation is an entirely different matter.

Based on these consecutive negative experiences, I find myself questioning my continued support for the McDonald's Nuthall Rd branch. In my opinion, customer service and satisfaction should be a priority in any food service establishment, and it's apparent that this branch falls significantly short of that expectation.

All in all, my recent experiences at the McDonald's have been far from satisfactory. I would strongly urge McDonald's to address these issues, specifically regarding their customer service policies and how they value their...

Good parking, nice and clean surroundings. That is were the commendation stops. Only one ordering station working and what seemed like an unattended front of house counter. Mostly full of delivery drivers which seemed to impact the the waiting time. Not sure if they were short staffed or what but waiting 25 minutes for a cheeseburger and medium fries is nothing to rave about on TV adverts. I've noticed a general decline in service ever since they started deliveries. The restaurant areas have more delivery drivers spread all over the seats making it like seem like the walk in customer is a bit of a nuisance that will be attended to afterwards. It just seems the wrong way round. It's not unique to MD's is everywhere you go. The gig economy produces it's negative profile of what I observed as underpaid exploited people forced by circumstance to join in what I experienced last night. The actual MD's staff were friendly and polite but seemed resigned to "storm at sea" situation that they could barely cope with so I have no issue with them or the drivers. I do have issues with those higher up the ladder. Your walk in customers will dessert you unless 24/7 you have in place adequately paid staff in numbers able to deliver the service you boast about in your adverts. You should take care of the restaurant eat in experience in a meaningful time frame as consuming a meal after waiting a long time in what is more akin to a late night taxi drivers rest stop is not going to produce the experience...

Hello this is Liam Sinclair formally known as Liam scanlon - a former employee off McDonald’s…. Im very disappointed to be writing this but the nuthall road is failing in its duty to its customers aka me…… my requests I thought was rather reasonable, as I asked politely for a medium quarter pounder meal o pickles and asked for my fries hot (which I said I’d wait for) which I didn’t receive and also added it to be put in a separate bag as it was part of a group order…. Well everything was going smoothly untill we reached the final window (approximately 3metres away) I asked very nicely who was the manager on tonight which they replied they didn’t know the managers names I’m guessing The manager started at 7-8pm o was at McDonald’s at 21:29pm (they have been now with this same manager for nearly 2 hours now …. What kind of employee doesn’t know the managers name having been with them for this long….. back to the burger at hand upon inspection I was faced with a horror of 3 pickles on my quarter pounder burger (they r only supposed to give two out) so that disgruntled me and caused me mental rage and threatened to throw all the food out the car my lil cousin was crying the other was really silent and the fries was cold and this msgd and review is going to not only in here but of every social platform known to man ..:. Sorry to complain about ur employees Jerry but it has caused me huge upset I’m now watching boxing foodless with a drink without ice...