I visited with family for a birthday celebration and we had a large table of 15 guests, so understandably, there was a request to pre-order. On arrival, we were asked if we were ready for our food. We waited around 50-odd minutes until we finally started to receive it - not a good start. I ordered fish, chips & mushy peas and, quite frankly, instantly regretted it. Even those around me said it looked awful. When putting my fork on the fish, it flaked apart in strings. The portion size wouldn't feed an ant, my chips were soggy and anemic and the whole of my food was lukewarm, at best. Everyone else's food was also lukewarm but they still tucked into it, largely because many were mac & cheese & lasagna. To give an idea - by the time I was able to ask a waitress to take it away, my son had already eaten his, saying, 'it was nowhere near too hot so easy to eat it quickly."

The waitress served everyone else's food while I waited for mine and then realised I didn't have mine, apologised and came back with it. It'll start with this - it looked very bad; however, despite the portion size not fit to feed an ant again, I didn't want to be "that person". I don't like doing so as it is.

What happened to The Chase providing decent sized portions? This isn't a one-off either, as I visited last week for another birthday meal and the portion size wasn't even adequate! Woeful.

NEXT - It is currently 03:05am. I have been awake since 2am, doubled up with stomach pains and, well, let's not go any further than other to say, I'd like to be sat on the sofa but I'm shat on the toilet. Thank you 🙏

And while we wait for the Manager to ask me to send an email, I'll share the questions I'm sure others here would like to know:

• How long have your portion sizes been unreputably inadequate? The only food worth ordering is the burger, but the reviews indicate that your staff can't cook beef!

• When serving food, especially fish, questions need to be asked why common sense does not prevail. 15 plates of food were BLATANTLY left aside and forgotten about after having a 2nd roasting under the lamp. WHO THE HELL PUTS GREENE KING PROFITS BEFORE THEIR CUSTOMERS? A poorly operated establishment does.

• I'm positive Greene King enforce a "final check" policy for when food leaves the kitchen, which leads me to believe the intention was to send overcooked and cooled down, sub-par portions.

• I absolutely DREAD sending food back to a kitchen in fear of tampering, food poisoning or whatever else. I am not suggesting anything has happened here but given how poorly I am right not on this Saturday morning, I thought it was worth a mention.

• £34.97 for mains & £19.17 for desserts is a substantial wedge and with that wedge, you'd expect a reasonable amount of food. My saving grace is that I'd dread to imagine how poorly I'd hav been if they served the food at a respectable portion size. Let's not get started on the drink prices, hence why we had one!

It's such a shame that a menu created by the brewery cannot be propped up by good quality service. Twice in a week on I've visited recently and after last night and my current situation, it will MOST CERTAINLY BE THE LAST.

I think you need inspecting. I suspect things are very different to the 5 star rating of your last inspection, 14 months ago.