KFC Nuneaton - Weddington Road

I’ve just had the most ridiculous experience at KFC Weddington. Ordered in the drive through at 8.20pm (just a kids meal and gravy mega box). Went to the collection window and I was told it would be 3 mins and asked to park up.

There were no cars behind me so I said I’d just wait at the window, and move if a car came. The staff (at least 4 different members) wouldn’t accept this and kept saying I had to move as there was timer on the window and their manager would be annoyed if a car sat there for too long.

I’d completely understand this if there were any other cars but there weren’t, and as I explained on numerous occasions, when the food is ready it’s quicker for them to hand it to me through the window rather than them walking through the restaurant and to the carpark.

Anyway, the staff refused to accept this so I asked for a refund. This entire situation took 7 mins and I sat at the window the whole time (still no other cars appeared). I had my refund, they lost an order and I won’t be returning, so note to the manager…teach your staff common sense instead of ridiculous rules which, had those 4 staff members been cooking instead of standing around disagreeing with me, wouldn’t have happened. I live on Weddington Rd and I went into Aldi after, mentioned my experience to a customer in there and they said they also live on Weddington but go to Bermuda KFC as they always get terrible service too 🤷🏼‍♀️