We are from Cornwall and booked as a special occasion as we don’t have a Toby’s Carvery down here for 8:30pm after our cinema trip, upon arriving, we were shown to our table and the bartender who I have a lot of praises for on this occasion, took our drink order & served us them but unfortunately no one came to our table to take our order, 20 minutes passed and I had to eye down a waiter to grab his attention. We was told to go up to the carvery, the “chef” if you could call him that, was sweeping the carvery floor on our arrival, if you’re booking a table during opening hours, you expect a place to look open, but to me, it felt like we was a hindrance because he had to stop sweeping to serve us. He served my partner a rather FATTY bit of gammon, which I wouldn’t even feed to my dog! Surely as a chef you’d know what was and wasn’t acceptable to serve a customer. A very apologetic lovely waiter got some turkey for him instead but was on the dry side! All of the vegetables had dried out, well, what was there. There wasn’t a very wide spread of vegetable available, we was almost getting the “left overs” from the busy Sunday rush. A waiter was clearing the gravy section, again, if you’re expecting bookings, why clear things? How can a place who specialise in a usually good carvery fail, I mean you serve a carvery 7 days a week, how can you not get it right? I had to then request Yorkshire puddings because again, there was none on the hot counter. The Yorkshires were obviously left over and warmed through when requested because they had that very soggy texture to them, no crisps at all. The advertised “chipolata sausage” was far from it, could pass it off on the menu as “a cheap tasting sausage”. The stuffing was unbelievably undercooked, in fact, if you’re willing to be on the toilet for ten hours, that’s where you’d be heading after eating that!! Can I add, the bartender(who greeted us) served himself up a plate and on our way out to pay had even made the same remark when he politely asked how our dinner was, if the staff acknowledges it, that says it all! One very disappointing experience and a heap of wasted petrol to this location!