Costa Coffee — Restaurant in Preston

Dear Costa,

I’ve been a regular customer at your establishment, and I wanted to share some feedback regarding the quality of the coffee. On average, I purchase coffee 3-4 times a week, and while I sometimes receive a great cup, there is a noticeable inconsistency in the quality.

The coffee often varies depending on who prepares it. Sometimes it’s too weak, sometimes too strong, and there are occasions when I receive the right balance of milk, but other times, it’s either too little . I believe that coffee should be consistent every time, and I’ve noticed that it’s only about 1 in every 4 or 5 cups that meets my expectations.

I kindly suggest that you properly train your staff to ensure that the coffee quality is the same every time, so customers can rely on receiving a consistent product, not a hit-or-miss experience.

Thank you for your attention to this...

Came in just before 10am on a Sunday. Only two people working; one on the drive through, who seemed flat out making up orders. The other was serving in the shop, and didn't seem particularly perturbed by the growing queue. It took 15 mins for her to take our order, and there were only two customers ahead of us. By the time I ordered there were 16 customers waiting behind.

Six tables had trays and dirty cups and plates all over them, and many others were in need of a clean.

The staff were friendly enough and did apologise for the wait, but it's quite obvious they were under staffed!

Mocha was also bitter/not very chocolatey. Mango bubble tea and chocolate fudge brownie frappés were...

I am a regular customer at Eastway costa and there is so much inconsistency in the preparation of coffee. We regularly order minimum 3-4 times per week spending average of 30£ per week, however the coffee is always too thin or too strong or too light.

It also depends on who prepares it- the coffee can sometimes have a burnt taste too. On morning when one wants to enjoy their drink to work one cannot help getting more irritated- like me today after having wasted 7£ on a cold almond croissant and thin light latte.

Please train your staff- as your prices are not less so why waste one’s hard...