Turkish Grill — Restaurant in Reading

Have used this take away several times and i have no complaint about the food at all. We always order chicken shish kebabs which are very nice. After so many orders i can honestly say the last 8-10 orders we have made for delivery - only one has been correct. The pots of chilli missing, or pots of mayo, or the chicken shish isnt shish but the cheaper, far less tasty chicken kebab meat. All in all, we are owed at least £10 for extra sauce pot alone!! I blame myself slightly as i should collect when possible, so i can check the order. Also when ordering its difficult to see the order i made after purchase which i am not sure if others have issue with?

Anyway, food very tasty...if its the...

Giving 2 stars instead of 1 because the driver seemed sorry for the situation. Ordered food 18:55, called first time 20:25 or so. Kept being told driver is on his way, 10min, called again, stuck in traffic etc etc. Ended up saying we waited already 2h and over and wanted money back. Long story short, driver turned up 2 and half hours after order was placed to give us food when we were promised a refund instead, gave us money back in cash. Felt sorry for him as he said he was the only one running all orders but as I said to them, if they had given us a decent explanation from the start we would have been sympathetic. Never again!

Ps- even in person order...

We like kebabs. But not from this shop anymore. We been there few times. It was not the best but not so bad, and we live really close so when we was hungry and lazy to cook something, it was our #1 obtion ( or fish and chips from shop just next to this 😁) Last time we buy 2 portions to take away, they was huge, but meat was given to us pre-cooked from pod, covered in some strange herbs, it was smelling horrible and taste was even worse, i am pregnant so i had one piece and i bin it, my partner eat 1/4 and decide to bin it as well. We think it was meat from day before and just reheat. We have this shop 3 minutes walking from our house but we will...