White Horse — Restaurant in Reading

Despite the pub manager resigning a few days prior (we were a larger party of 7 adults and 3 children so we pre booked a table and emailed our meal choices to help them prepare a few weeks prior to our visit) this visit was memorable and for the majority of it for the right reasons.

No one expects a pub to be busy on a Monday lunchtime, and it wasn't. I felt for the staff on duty because the pub Manager had effectively left junior staff without any knowledge of our menu choices. When we rocked up it was quiet but they then had to take our order from scratch.

They did really well to be fair. Due to supply chain issues (very, very common right now as anyone who is in touch with the news) much of the menu wasn't available so we ordered what was available to us. It did take a good while for all the meals to be cooked and we ended up eating in sporadic batches when they had it ready a couple of plates at a time.

The pros were that they food was hot, fresh, and cooked to order and the place was clean and tidy. The staff serving were polite, friendly, and gave us a free round of drinks as we had been very patient and understanding.

The cons were the length of time it took and the fact there were gaps of anywhere up to 15 - 20 minutes between our meals arriving so we didn't eat together.

Some of this was no doubt down to the staff struggling without a manager to help run things smoothly do hats off to them, but this pub does need some work and some leadership to...

Popped in here on a hot Friday afternoon, as I was visiting friends around the corner. Really friendly barman Tommy, who was dashing his way around the till and bar as it was quite busy. The inside of the pub has just been refurbished and looks pleasant and comfortable. We took our drinks outside onto the decking which looked inviting in the recent sunny weather and ordered food. .I was lucky to meet Darren and his wife Ema who run the place. It was refreshing these days to find people who want to be an integral part of the community and doing such a good job as well. Typical Greene King ales and the odd guest ale. Food was very good and actually quite reasonable, I will definitely visit my friends more often now that I know they have a decent little Gem on...

Avoid this poorly run chain pub. We booked ahead for sunday lunch. There were 7 of us, which is a large-ish party but our order wasn't complicated. Four roast of the day, two chicken and bacon Caesar salads and a bacon and avocado sandwich with chips. It took an hour to arrive, there was no horseradish for the beef and the Caesar salads had no bacon or cheese in at all, although one inexplicably had a single slice of red onion. We asked for coffee after, ordered from the menu which offered latte, espresso, etc. and nobody knew how to make any of those. They managed to work it out but it took 20 minutes. The ladies toilets had one that didn't lock and one that didn't flush. The staff are willing enough but clearly management...