Taco Bell — Restaurant in Rotherham

Easily the worst Taco Bell branch I have ever visited. First of all I waited at the counter for 3 minutes before even being acknowledged by either of the two women preparing food about 15 feet away in the back. Then when I ordered I was told that they could not count my order towards the loyalty scheme because the till system wasn't working and they couldn't produce a receipt so I could manually add it later. After I ordered the queue began to build up. Understandable, as there were only 2 members of staff and they weren't exactly speedy. Despite this, I saw Deliveroo drivers or UberEats drivers collecting orders with receipts stapled to the bag (so they obviously could print a receipt). Then we were asked to wait outside on the coldest day of the year. As they couldn't give receipts it was somewhat chaotic with shivering customers standing outside the very tiny branch (which used to be bigger but was reduced in size last year when they tried to combine a Dunkin Donuts branch into the same building and had to dramatically compromise the size of both). At last the order came and I trudged to my car to eat it, onto to find out that the order wasn't correct, as there were items missing. Very poor service, inept staff - compounded by being understaffed - and an awful experience overall. There are McDonalds and Burger Kings within a short drive, offering far better fast food. Not recommended. Some cynics might suspect the lack of receipts was to take advantage of some kind of...

0 stars should be an option. My partner and I drove 10 min to get Taco Bell yesterday after seeing that plant protein can now be added to your favourites. We were craving crunch wraps, burritos and dirty fries (fries supreme). The local store also had signs outside and inside the store under the menus saying "add plant protein to any of your favourites". Even so, we were told this was not possible, and were only allowed to add/swap plant protein in one burrito, the Volcano one. Why? We can see them making the wraps fresh, so why not just swap the beef for the plant protein in a 7 layer burrito or the chicken one? It is very simple. We wanted a burrito including lettuce, tomato and all the good stuff, but were told we then had to instead order a Volcano and add an extra order of lettuce, tomato and guac and pay extra for it. This is ridiculous. They also did not have dispenser drinks, and said we had to pay extra for a bottle drink if we wanted a menu. We of course left being very disappointed with the poor service and ridiculous rules. How hard is it to pick the plant protein and put it in the burrito, crunch wrap or on the fries, instead of the beef!?! It is not exactly rocket science.

I don't often bother with things like this, but we drove specifically to this place because of what was advertised, and experienced such nonsense....

Taco Bell menu is fab and offers flexibility to customise your food which is a great idea. In theory this is a perfect alternative option for fast food instead of burgers, fried chicken or pizza. This is my 2nd visit to this restaurant and unfortunately on both visits my food hasn't been hot enough it was just luke warm which was disappointing especially as the restaurant wasn't busy. The drinks machine also has a smell of rotten drains (probably the drip tray underneath) and unfortunately it's the same today as it was the last time I visited approx 3 weeks ago - not impressed about that Taco Bell? hygiene standards? As I haven't visited any other Taco Bell restaurants I can't comment if this is the usual standard. It's a shame really as if the food was hot and the drinks machine odour free it'd be a regular haunt for me but I won't be coming to this location...