Fishsmiths — Restaurant in Rugby

Your fish & chips are great. I have dropped in times on the way thru. I ordered a 'Doner' Kebab this evening and it was a shambles your staff member dropped the ball. First the lady took my £6 from my card .. no problem .. then she filled a paper bag with all the salad from every bowl !! odd i thought .. Then i watched as she filled a polystyrene box with kebab meat from the heater.. I spoke to her and repeated my order. I animated that a 'Doner' comes as a toated pitta, usually filled with letuce, cucumber and tomato and the meat. So she chalenged me, saying that she had asked me bla bla bla , i could not understand her very well. I told her that i could hardly understand her, and she apologised. She emptied the meat back into the heater and then put what i asume was a toasted pitta (small) into a smaller polly tray! she then put meat from the heater unto it. She asked if i wanted Chillie sauce, I said yes please, just a bit ..... In front of my eyes, she smothered it in Chillie ! .. She absolutely spoilt this dinner. I got home and had to scrape a load of it off. The salad had gone quite slimey in the paper bag and the poly tray had a bit of a pong to it. ... They say youre only as good as your last job ... This performance was disapointing ... uncaring staff member, cant converse in clear English ... she should understand that if you provide a service, you should listen carefully to your customer. A proper Doner Kebab should be wrapped in paper, not boxed in stinky polystyrene .. and large means large. Photo with chillie sauce spooned off, slimey salad tipped from the bag onto plate, and theres a tiny pitta under there somewhere. Dissapointed with staff member... doesnt listen, doesnt understand or speak English...

Fantastic Chippy, with great options for Veggies & Vegans, not sure what the previous reviewer was on about as I go here weekly (Vegan 🌱 ) and the owner is always engaging and asking for ideas for new options. The chips are cooked separately which I really appreciate (although I'm not overly fussed as long as I'm only eating plant based foods, I understand its a challenge for a small business to offer exclusively vegan cooking apparatus). It's by far one of the cleanest fast food outlets I've been to with a friendly team behind the counter you can always have a joke with. If I had a criticism, it would only be that they don't deliver to the village I live in (but as its 8 miles away and no other restaurant offers delivery, they're not being unreasonable...

I ordered this evening , via just eat. Order was due at approx 7pm and no sign. A little while later the order showed as delivered , this is even though the delivery code could not have been shared. Just eat didn't really surprise on contact, switches to an IVR , no one answers. Subsequently following via an online form. However, the 1 star rating was underlined by contacting fishsmiths direct who advised once it's with Just Eat they transfer all responsibility, whilst understanding this is technically true it's an incredibly unsatisfactory outcome for a repeat customer, not looking to resolve the issue just isn't good enough. ...