Bo'ness Spice — Restaurant in Scotland

The food and service from the waiting staff are excellent, however the manager is questionable. Asked for a full curry to be packed to take home along with other items. Upon arriving home, the curry was not in the bag. Called the next evening and, initially, the front of house handled it very well and offered to prepare another curry. However, he was overruled by the manager who appeared to question my honesty and belittled me, saying "in 17 years, I've never had a complaint about a doggy bag". I would remind him of what a 'doggy bag' is - goods paid for by the customer. The manager then appeared to suggest that they charge for doggy bags, which is outrageous if true. I accepted the offer of £5 off my next bill, but I will not be returning. This was handled so, so poorly from someone who wears a jacket with the wording "Proud to serve our community". The restaurant has lost some loyal customers and the best part of £1,000 a year from my family. Such a shame.

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The food was delicious, if on the small side. Unfortunately we were in a hurry as we were visiting the town due to Hippfest and on a schedule, thinking an hour and a half was plenty of time to get a curry. Unfortunately we were kept waiting an hour with just one drink and were ready to walk, when we got our food and hoovered it down. We did book our table, arrived on time but a group of people that arrived after us and were served and given poppadom's before our orders were even taken, which didn't feel great. The restaurant is very small, so we can hear every conversation and complaint made. I felt awful for a group of customers that had also booked a table days before and it had been given away. We could clearly hear the problem and obviously my husband and I felt awful even though... I reiterate we booked our table too. I felt the one man serving and taking takeaway orders was overwhelmed by everything . He was perfectly polite, but I probably wouldn't advise visiting the restaurant if there is an event in town and you...

We ate here last night. Very small restaurant. Mostly used for takeaways. Menu is extensive and I couldn’t decide what I wanted but the staff offered great recommendations. Whilst we decided what we wanted we had poppadoms with nice dips. The sweet chilli dip was thick and tasty. We had haggis pakora and this chicken dish (recommendation) for starters which were both lovely. For mains my wife got Lamb pasanda and I got the chicken and lamb dish (recommendation) which I can’t remember the name of but both were incredible. All meat was cooked perfectly and the flavours were amazing! As sides we shared boiled rice and garlic naan. The naan was excellent. The portions sizes were perfect and we left not feeling overly full which is unusual for us when we eat out. The service was very good and the man at the desk was extremely friendly and welcoming. We felt that our meal was reasonably priced. We wish there was good Indian’s like this in our area. We will 100% be back to try something else...